Khne + Nagel (AG & Co.) KG
Your role is to aid and assist clients in all phases of consignment preparation, handle and monitor client activities ensuring compliance with all agreed company policies, handle and monitor live network activities ensuring adherence to agreed rate structures and pricing policies and work collaboratively with all other departments to ensure maximum client satisfaction.
How you create impact
1. Processing of consignment orders from clients via email, telephone and via Quicks online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order.
2. Managing the green light approval process for consignments destined to non EU destinations.
3. To assist in providing clients with continuous status notifications and performing the necessary follow-ups (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
4. Monitoring and actioning of client emails via the shared mailboxs.
5. Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.
6. Tracking and tracing consignments and providing the client with status updates throughout transit. Process clients daily reports and manifests.
7. Monitoring and actioning of special alarms (SPAs) via Quick Track.
8. Working ...