Homeownership and managing agent coordinator

Homeownership & Managing Agent Coordinator Salary: £36,099 excellent benefits Location: Blackhorse Road, Letchworth Garden City Hybrid working: Two days per week in the office, three days from home Contract: 6‑month fixed‑term contract Hours: Full time, 37 hours per week (Monday–Friday) Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. We are looking for a Homeownership and Managing Agent Coordinator to join our Homeownership team on a 6-month fixed term contract. This is a friendly, varied and people focused role where you will help us manage relationships with managing agents, support residents and keep our estates running smoothly. If you enjoy helping people, keeping things organised and working collaboratively, this could be a great opportunity to grow your skills in the housing sector. About the Role We’re looking for a proactive, organised and relationship‑focused Homeownership & Managing Agent Coordinator to join our Homeownership team on a 6‑month fixed‑term contract. This is a varied, people‑centred role where you’ll act as a key point of contact for managing agents, residents and internal teams. You’ll play a vital part in ensuring our estates are well‑managed, compliant and delivering the level of service our residents expect. You’ll monitor managing agent performance, challenge poor service delivery, coordinate compliance documentation, support Section 20 consultations and help maintain accurate records across a diverse portfolio of developments. You’ll also support residents with queries, contribute to service charge accuracy and help drive improvements across the homeownership function. If you enjoy building relationships, solving problems and keeping things running smoothly, this is a fantastic opportunity to develop your skills in the housing and property sector. Key Responsibilities: Build strong relationships with managing agents across multiple developments, ensuring accountability and clear communication Monitor managing agent performance and escalate concerns where service standards are not met Coordinate Tenancy Satisfaction Measures for non‑freehold stock and maintain accurate compliance records Respond to resident and stakeholder queries within agreed service levels, providing a professional and reliable service Support income recovery through timely follow‑up and accurate processing Maintain accurate records and documentation to support compliance, audit and operational decision‑making Review and verify managing agent invoices and identify discrepancies in partnership with Finance Identify trends and recurring issues and contribute to service improvements Support Section 20 consultations by coordinating documentation, communications and statutory timescales Coordinate compliance certification and ensure records remain accurate and accessible Attend AGMs and stakeholder meetings where required, representing resident interests Support estate and service charge management by ensuring accurate information is gathered and communicated What We’re Looking For You’re someone who enjoys helping others, staying organised and building positive working relationships. You’re confident managing a varied workload, comfortable working with detail and able to communicate clearly with a wide range of people. You bring a calm, solution‑focused approach to challenges and you’re not afraid to ask questions, challenge poor performance or follow issues through to resolution. You’re committed to fairness, transparency and delivering a high‑quality service for residents. You will bring: A proactive, organised approach Strong communication and influencing skills Confidence working with residents, colleagues and external partners Good attention to detail and accuracy A solution focused mindset The ability to prioritise and manage a varied workload Must haves: Strong understanding of the role of managing agents within new‑build and managed residential developments Excellent administrative and organisational skills with strong attention to detail Confident communication and influencing skills Understanding of leases, freehold interests and leaseholder responsibilities Knowledge of shared ownership and the homeownership customer journey Willingness to attend AGMs, resident meetings and on‑site visits Ability to scrutinise invoices, challenge discrepancies and escalate concerns Ability to manage sensitive or complex resident queries professionally Experience working collaboratively across teams Understanding of compliance requirements relating to residential block management Confidence using housing systems, databases and Microsoft Office Nice to haves: Experience working with mixed‑tenure portfolios or large residential developments Experience interpreting lease terminology Experience working with managing agents, solicitors or external stakeholders Experience supporting service charge administration or arrears management Awareness of regulatory requirements relating to leasehold or block management Experience attending AGMs or resident forums Experience contributing to service improvements Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £ 36,099 per annum 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme – up to 9.5% employer contribution via salary sacrifice Family-friendly leave : Enhanced maternity, paternity, and adoption leave Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) Life cover and income protection Flexible working – hybrid options, modern offices, free parking & EV charging And that’s just the beginning! We’re also thrilled to provide: Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Working Hours 37 hours per week, Monday - Friday. Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 30/06/2026 We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.