At Nationwide, a Customer Representative role is about supporting customers with our services across all channels—from transactions on the till, allocating time for inbound calls, to supporting product applications through digital sales. You’ll provide first‑class service in person, via phone, and online, and will be trained on all these areas.
This role is an important part of the branch; we are the gateway to protecting and looking after our customers, working closely as a team.
Customer Representative – branch: East Grinstead, West Sussex.
The branch is multiskilled and closed to the public every Monday and Friday. On those closure days you will primarily support customers by taking calls on our savings line, but banking support will also be required, providing the same level of exceptional service over the phone.
This is a permanent part‑time position, 21 hours per week on Tuesday, Wednesday and Thursday. If advertised as part‑time the salary will be pro rata.
You must be within a 45‑minute commute of the branch. Nationwide’s commitment to the High Street keeps our branch network open, with over 600 branches across the UK.
Training is virtual and takes place in the branch. The first three weeks are crucial to your career journey with us; during this time no holiday is taken. We may close the advert early if applications are high.
The extras you’ll get
* Access to private medical insurance
* A highly competitive pension to help you build a strong foundation for retirement
* Access to an annual performance‑related bonus
* Training and development to help you progress your career
* A great selection of additional benefits through our salary sacrifice scheme
* Life assurance to provide peace of mind for you and your loved ones in the event of your death
* Wellhub – access to a range of free and paid options for health and wellness
* Up to 2 days of paid volunteering a year
What you’ll be doing
* Build meaningful relationships with customers via their preferred channel of choice
* Navigating the world of banking and savings, providing expert guidance and support to customers over the phone
* Solving customer queries and turning challenges into opportunities to deliver Customer Satisfaction in every call
* Thrive in a fast‑paced environment where your decisions can make a real difference in people’s lives
* Experience the exhilaration of working in a sector that’s constantly evolving, with new technologies and trends to conquer, allowing you to stay ahead of the curve by mastering the latest product and process regulations
* Embracing the challenge of meeting our goals, with the satisfaction of knowing you’re helping to shape the future of Multiskilled Banking
About you
We’re interested in who you are as a person, because our customers are diverse. We want employees who:
* Really want to make a difference for our customers
* Can guide customers through online banking and discuss our range of services, adapting your style to suit all needs
* Are comfortable using digital tools and applications
* Embrace the front line role in protecting customers and building our society
Our customer‑first behaviours are key in every role:
* Feel what customers feel – Empathise with customers and base decisions on their needs
* Say it straight – Be honest, direct and use clear language with good intent
* Push for better – Challenge the status quo and take responsibility for continuous improvement
* Get it done – Prioritise impact, be decisive, and accept accountability for delivering brilliant customer outcomes
Job Info
* Job Identification 3224
* Apply Before 05/14/2026, 10:55 PM
* Locations 82 London Road, East Grinstead, West Sussex, RH19 1SR, GB
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