Ob Title: Communications & Change Contractor (FM Experience)
Location: Lichfield
Contract Type: Contract (Outside IR35)
About the Role
We are seeking an experienced Communications & Change Contractor with a strong background in Facilities Management (FM) to support a high-profile transformation programme. This role will play a critical part in driving engagement, supporting behavioural change, and ensuring clear, effective communication across operational and corporate stakeholders.
Key Responsibilities
* Develop and deliver a comprehensive change and communications strategy aligned to programme objectives
* Create engaging, audience-focused content across multiple channels (e.g. intranet, email, leadership briefings, toolkits)
* Partner with FM operational teams to translate complex changes into clear, actionable messaging
* Conduct stakeholder mapping and manage communications plans across diverse groups (site teams, suppliers, leadership)
* Support change impact assessments and readiness activities
* Facilitate workshops, briefings, and engagement sessions
* Monitor effectiveness of communications and adapt strategies based on feedback and data
* Ensure consistency of messaging across all FM sites and functions
Required Experience
* Proven experience in change management and internal communications within large-scale transformation programmes
* Strong background working within Facilities Management (FM) environments (hard/soft services, estates, or workplace operations)
* Demonstrable experience supporting operational or frontline workforce change
* Excellent stakeholder management skills, with the ability to influence at all levels
* Strong writing, editing, and storytelling capabilities
* Experience working in fast-paced, complex environments
Desirable Skills
* Familiarity with recognised change frameworks
* Experience in outsourcing, mobilisation, or FM transformation programmes
* Knowledge of digital workplace tools (e.g. SharePoint, Teams, engagement platforms)
Personal Attributes
* Proactive and self-driven contractor mindset
* Adaptable and comfortable navigating ambiguity
* Strong interpersonal and collaboration skills
* Results-oriented with a focus on delivery