Murray Recruitment are recruiting a Business Support Administrator for our client based in Glasgow. This is an exciting opportunity to join a growing and well-established organisation operating within a specialist technical services environment, supporting customers and operational teams across the UK. Role Overview Working as part of the Business Support team, the successful candidate will play a key role in ensuring the smooth coordination of customer service, engineering support, and administrative operations. This position requires a proactive and organised individual who thrives within a fast-paced environment and can effectively manage multiple priorities while delivering a high standard of customer service. Key Responsibilities Respond to customer, engineer, and subcontractor enquiries via telephone and email, ensuring queries are resolved efficiently Coordinate engineer and subcontractor attendance for reactive callout and breakdown works in line with customer requirements Raise purchase orders for materials and subcontractor services as required Allocate and issue tasks to mobile service engineers through the IFS system Identify and organise materials, subcontractor services, and plant hire requirements for planned maintenance works Prepare quotations and annual maintenance contracts using company templates for customer issue and review Collate and verify engineer timesheets for payroll and costing purposes Maintain and update company systems including IFS, PeopleHR, and Assure H&S Order stationery, PPE, and office supplies as required Provide general office administration support including scanning, mail handling, travel booking, and document management Skills & Experience Previous experience within an administrative or business support role Experience within a field services, engineering, or facilities environment would be advantageous Strong proficiency in Microsoft Word and Excel Excellent organisational skills with the ability to prioritise workloads and meet deadlines Strong communication skills with the confidence to liaise with stakeholders at all levels Ability to work effectively within a busy and fast-moving environment High attention to detail and strong administrative accuracy Proactive and customer-focused approach Ability to identify and understand the needs of both internal and external stakeholders Offering Salary of £26,000 – £28,000 per annum depending on Working hours: Monday to Thursday 8.30am – 5.00pm, Friday 8.30am – 4.00pm Annual performance-related bonus scheme 31 days holiday inclusive of public holidays Company pension scheme Life insurance Employee discount programme Referral bonus scheme On-site parking Sick pay scheme Opportunity to join an employee-owned business Ongoing training, development, and career progression opportunities Full-time, permanent position based in Glasgow