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Salary - £24,682.50
Are you passionate about people?
Are you looking for an opportunity to develop your career in Customer Service?
If you care about delivering a high level of service and you have the right skills, then we want to hear from you!
We pride ourselves on offering a high level of Customer Service Excellence, over a range of communication channels including face to face, telephone, Web chat and Facebook.
We offer comprehensive training and will support you through your training with a designated training buddy. There are also lots of great colleague benefits.
So, if you want to train with the best to deliver a unique and bespoke customer excellence experience, don’t hesitate, apply with us today.
The successful candidate/s will have;
* A passion for providing amazing customer service.
* Excellent conversational skills (both written and verbal).
* Confidence in navigating multiple PC based in-house systems during a call.
* Experience in the use of social media & Web chat.
* Confident, friendly telephone manner.
* Excellent communication skills and a natural flair for problem solving.
* A track record of successfully achieving objectives.
* A consistently smart and professional image.
* A bright, confident, and enthusiastic "can do" attitude.
* A commitment to improving service.
* Experience of working with complaints and/or escalated queries but we can offer training in this area.
* A respectful approach to sensitive information and confidentiality.
* People First Approach, to meet our customers’ needs.
In return we can offer you:
* Belonging to a team who make a difference to our community and value equality, diversity and inclusion
* An ambitious, creative and collaborative working environment
* Flexible agile approach to home working with training being provided face to face.
* Competitive rates of pay
* A generous company pension scheme
* 22 days holiday + bank holidays + 3 concessionary days at Christmas
* A full benefits and discounts platform
* Holiday buy, Comprehensive employee assistance program tech and annual saving schemes
* 2 Volunteer daysper year to support the community
* Wellbeing, health drop ins and stay safe provisions to look after you at work
* Option to join the medical health cash plan
You will need to be flexible and able to work as per allocated shifts on a 4-week rota basis to cover the operating hours between 8:00 am - 5:00 pm Monday to Friday.
We offer a flexible agile approach to home working with training being provided face to face.
For an informal discussion about this exciting position please contact Cat Mills, Customer Excellence Manager on 01782 635200.
Closing date: 29th June 2025
Interview date: 7th July 2025
This post is subject to a satisfactory Basic DBS check.
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