Job Title: Salesforce Managed Services Consultant
Location: Remote (You must be UK-based)
Employment Type: Full-time
Industry: Salesforce Consultancy / Technology Services
Salary- £50,000
About Us
My customer is a boutique Salesforce partner dedicated to delivering high-impact, personalised solutions to our clients across the UK. The fully remote team thrives on collaboration, innovation, and a passion for all things Salesforce. We pride ourselves on offering tailored managed services that drive lasting value for our clients, with a strong focus on Sales Cloud and Service Cloud.
Role Overview
Looking for a proactive and client-focused Salesforce Managed Services Consultant to join the growing team. This role will involve supporting, enhancing, and optimising Salesforce orgs for our managed service clients, with a particular emphasis on Sales Cloud and Service Cloud solutions.
You will work closely with our clients to understand their evolving business needs, provide strategic guidance, resolve day-to-day issues, and implement continuous improvements.
Key Responsibilities
* Act as the primary point of contact for assigned managed service clients.
* Manage and resolve client support tickets in a timely and efficient manner.
* Deliver enhancements and configuration updates within Sales Cloud and Service Cloud.
* Identify opportunities for improvement and automation within client orgs.
* Provide expert guidance on Salesforce best practices, data management, and governance.
* Collaborate with internal team members (e.g. developers, architects) to deliver solutions.
* Conduct regular health checks and usage reviews with clients.
* Participate in client meetings, planning sessions, and ongoing relationship management.
* Maintain accurate records of work using project and ticketing tools (e.g. Jira, Asana, Salesforce).
Requirements
Must-Have:
* Proven experience delivering and supporting Salesforce solutions, ideally in a managed service or consultancy capacity.
* Deep understanding of Sales Cloud and Service Cloud features and configuration.
* Strong experience with Salesforce configuration (flows, validation rules, page layouts, reports/dashboards).
* Salesforce Certified Administrator (ADM 201) required.
* Excellent client communication and relationship management skills.
* Comfortable working independently in a remote environment.
* Based in the UK with the right to work.
Nice-to-Have:
* Additional Salesforce certifications (Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant).
* Experience with other Salesforce products such as Experience Cloud or CPQ.
* Familiarity with Agile project management tools and methodologies.
* Understanding of integrations and AppExchange solutions.
What They Offer
* Fully remote, flexible working environment.
* Supportive and collaborative team culture.
* Opportunity to work with a diverse range of clients and industries.
* Ongoing training, certification support, and career development.
* Competitive salary and benefits package.