Job Description The post plays a key role in supporting operational and clinical staff within operational and clinical teams. This includes processing all referrals for services via telephone, universal mailboxes or callers to reception and ensuring these are recorded on the relevant information system and assigned to the appropriate team. The post holder will provide a customer care role, including sign-posting where required both in terms of telephony and face to face enquiries relating to contacts with their service. Requirements The duties of this post requires access to the public sector network and therefore the successful applicant must complete a basic Disclosure Scotland application. A formal offer of employment with East Ayrshire Council will only be made once satisfactory clearance has been received. Any information that is disclosed on a basic disclosure will require to be discussed before a formal offer of employment is made. Employment References We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level. Additional Information This is a part time, permanent post based within the Business Support team. Hours of work - week 1 Wed / Thu / Fri and week 2 Thu / Fri Annual Salary - £13,495 - £14,132 The workstyle for this post is ‘Flexible’ - 50% -79% of your time in an office location/ multiple work locations. You will work at your administrative base or another agreed office location between 2.5 to 4 days per week and only occasionally from home. The admin base for this post is Rothesay House, Cumnock. East Ayrshire Council is committed to creating a diverse and inclusive workforce and welcomes applications from all members of the community. We encourage applicants from underrepresented groups including Black and Minority Ethnic people, disabled people and LGBT people. We are also keen to decrease occupational segregation and so encourage women to apply for managerial posts and/or roles in which they are underrepresented. East Ayrshire Council is a Disability Confident employer and a Recruit with Conviction Ambassador. if you require further information please contact Claire Stuart, Business Support Officer at claire.stuart@east-ayrshire.gov.uk If you apply for this post, please add the following email address to your safe sender list to ensure that any MyJobScotland related e-mails go directly to your inbox - noreply@myjobscotland.gov.uk.