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Job Posted: 5 August 2025
Job Updated: 5 August 2025
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Integrated Care Systems Manager
Job Title Integrated Care Systems Manager
Function: Customer Engagement
Location: Field Based Role covering Berkshire, Oxford and Buckinghamshire
Contract type: Permanent
Salary: £39,618 with potential to rise to £46,610 over 3 years
Closing Date: Tuesday 19th August 2025
NHS Supply Chain currently has an opportunity for an Integrated Care Systems Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first and to deliver against our strategic objectives.
We are seeking an experienced Integrated Care Systems Manager who will be responsible for owning the customer relationships at an Integrated Care Systems level, working with the ICS to deliver value through joint activities. This role is a field-based role which will require the successful job holder to be on site for a minimum of two days per week.
Every day you will …
1. Develop and implement a customer contact plan to communicate new opportunities and engage the customers in relevant campaigns that will deliver additional value. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
2. Develop strong senior relationships and be able to co-ordinate and structure internal resources to support customer activities.
3. Influence a complex business internally to support the goals of the customer which the Regional ICS lead will co-ordinate.
4. Be accountable and have the autonomy to work in partnership with customers to deliver value, whilst identifying and seeking support where required.
5. Work collaboratively with colleagues and be responsible for other activities (such as clinical support and systems training etc), and co-ordinate those activities into a single customer plan.
6. Identify, manage and accelerate the delivery of growth and savings opportunities for assigned territory.
7. Own the first line customer relationship.
8. Work collaboratively with customers and colleagues to achieve joint goals.
9. Help to drive value for customers.
10. Have accountability for revenue and savings KPIs within assigned region.
What can we offer you?
We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:
* Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
* We recognise our employees’ hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
* 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
* We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
* A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme.
* Generous pension scheme (with us contributing 12% when you contribute 6%).
* Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
* 2 days of paid volunteering leave allowing you to give back to your community.
* Access to many discounts from the Blue Light Card to NHS Discounts.
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