Job Description
Looking to step up and work on high-impact infrastructure? Synectics is looking for a skilled Network Engineer to help shape, support and optimise our global infrastructure. From deploying advanced security solutions to contributing to key infrastructure projects, you'll be right at the core of what keeps our systems running smoothly.
You'll also provide Tier 2 operational support, help drive network standardisation and work the ticket queue within agreed SLAs, making a real difference to our day-to-day operations.
We're looking for someone who’s hands-on with Cisco and Fortinet, brings solid cloud infrastructure exposure and holds a current Cisco certification. If you're ready to make an impact and thrive in a fast-moving tech landscape, we want to hear from you.
Duties and Responsibilities
Principal Responsibilities
1. Participate in Tier 2 support, triaging and resolving wider IT incidents and requests (e.g. M365, identity, endpoint, Intune basics) and collaborating with the team to deliver project tasks on time.
2. Provide 2nd and 3rd-line support for networking issues, promptly resolving incidents and addressing performance issues. Conduct root-cause analysis for network incidents, implementing lasting solutions.
3. Help design, manage, configure, and optimise the group’s growing Cisco-focused infrastructure, as well as cloud infrastructure. Participate in global standardisation initiatives to ensure consistency and best practices across sites.
4. Assist in the design and implementation of Fortinet’s security and SD-WAN solutions to enhance network security and performance. Support the deployment and management of the Zscaler solution in securing internet access and comprehensive threat protection.
5. Continuously monitor network and cloud performance, making recommendations for improvements. Generate performance reports on network and cloud availability and usage for stakeholders, providing clear insights and proactive recommendations. Use network monitoring tools for real-time insights and proactive alerting.
6. Document all network and cloud configurations, changes, and incidents, maintaining accurate records for audit and compliance purposes. Ensure compliance with the Group’s policies, standards, and regulatory requirements.
7. Stay informed about the latest advancements in networking and cloud technologies. Collaborate with cross-functional IT teams to support the Group’s initiatives and infrastructure projects, working effectively both independently and as part of a team.
8. To be an ambassador of Synectics’ behaviours and values which are: we are human, we are customer driven, we are enterprising, and we are honourable.
9. Perform additional tasks as required to support the team and business objectives.
10. Travel to offices to provide hands-on support and physical intervention for tasks such as installing and configuring equipment.
Key Skills and Requirements
Key Personal Attributes
11. Strong analytical and troubleshooting skills.
12. Excellent communication
13. Strong documentation skills.
14. Ability to work independently and as part of a team.
15. Effective time-management skills with an ability to handle multiple priorities.
16. Knowledge of industry best practices for network and cloud standardisation and compliance.
17. Valid Full UK Driving Licence is required
Qualifications and Experience
Experience
18. Proven Tier 2 support experience in a multi-site environment with ticketing/SLA discipline. (Essential)
19. Cisco Certification – CCNA minimum (Essential)
20. Proficient experience in a similar role, supporting complex network infrastructures. (Essential)
21. Experience with Fortinet security solutions and SD-WAN configuration and management (Essential)
22. Experience with Zscaler configuration and management. (Desirable)
23. Certifications such as ITIL, or other relevant qualifications. (Desirable)
24. Experience with network monitoring tools for proactive network management. (Desirable)
25. Cloud infrastructure exposure, including Azure. (Desirable)
Eligibility for Employment in the UK
In accordance with current legislative requirements within the UK, any successful applicant must produce verification of their eligibility to live and work in the UK. Such verification should be taken in advance of the employment start date and the applicant will be unable to start in their role until this has been received by Synectics.
Our Commitment to Equality and Diversity
Synectics plc and its subsidiaries are committed to promoting equal opportunities in employment and in our employment policies for recruitment, selection, training, development and promotion. Such policies are in place to ensure that both job applicants and employees of Synectics receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.