Our client is looking to hire a Customer & Experience Manager to lead the day-to-day experience at our client’s flagship co-working development in Reading. This is a high-profile role for someone who thrives on creating exceptional environments, building strong teams, and delivering a best-in-class member experience.
What You’ll Be Doing
* Own the end-to-end customer journey, ensuring a consistently outstanding experience for members and visitors
* Build strong relationships with occupiers, anticipating needs and resolving issues proactively
* Lead on community engagement initiatives, events, and activations that bring the space to life
People Management
* Lead, coach, and develop the on-site customer experience team
* Set clear expectations, manage performance, and foster a positive, high-energy team culture
* Ensure staffing levels, rotas, and training are aligned with operational needs
Operations, Reporting & Standards
* Oversee daily building operations, ensuring the space is presented to flagship standards at all times
* Work closely with senior stakeholders, providing insights and recommendations to enhance service delivery
Health & Safety
* Take ownership of Health & Safety compliance across the site
* Ensure all policies, procedures, and risk assessments are up to date and adhered to
Our client, has numerous sites situated across the UK views this as a key hire to their London operation, so ideally you will have relevant experience in the Commercial / Co-Working or Hospitality sectors.
For more information, please contact me on - 0207 048 3304 or