Are you passionate about providing an outstanding level of customer service? We’re looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team.
What you’ll be doing
* Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
* Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
* Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing
What we’re looking for
* Previous experience in a Service Advisor role
* Strong communication skills with the ability to build rapport with customers
* Ability to deliver an outstanding customer experience
* Highly organised with excellent time management skills
* Experience of upselling products and services
* Knowledge of CDK Drive, Kerridge, SAF
* A clean UK driving licence (essential)
Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid)
What you’ll bring
* Extensive customer service experience
* Confident dealing with people
* Assertive and able to handle difficult situations
* Resilient
* Excellent communication skills
* Good mechanical awareness and understanding of cars and parts
* Computer literate including Microsoft Office
Why join us?
* A competitive salary of £29,120 pa OTE £34,944 pa
* Pension scheme with life assurance
* Staff discounts on vehicles, parts, servicing, and accessories
* Access to our company loan plan car scheme
* Share Incentive Scheme
* Mortgage and pension advice seminars
* Excellent manufacturer training and clear career development opportunities
* Cycle to Work scheme, including ebikes
* Discounted gym membership
* Enhanced Maternity and Paternity policies
* Eye test voucher scheme
* 33 days’ annual leave including Bank Holidays (option to buy or sell additional days)
Interested? Please apply by sending your CV to petrina.beck@renault.co.uk