Salary: £25,000 - 34,000 per year Requirements: 6-18 months of experience in IT support or helpdesk Strong communication skills and customer focus Passion for IT and willingness to learn Experience with Microsoft 365 / Office 365, Active Directory, Windows 10/11, and basic networking is beneficial Responsibilities: Provide 1st line support via phone, email, and ticketing system Log, manage, and resolve support tickets within agreed SLAs Support users with Microsoft 365, Active Directory, and desktop issues Escalate complex issues to 2nd/3rd line teams Build strong relationships with end users Technologies: Active Directory Support Microsoft 365 Office 365 Windows More: We are a growing IT services provider based in London, and we are looking to add a 1st Line Support Engineer to our service desk team. This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support. We offer hybrid working with 2-3 days remote, 25 days holiday plus bank holidays, funded certifications including Microsoft and CompTIA, and a clear progression path to a 2nd Line role. last updated 24 week of 2026