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NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Stockport
Client:
Telent
Location:
Stockport, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team handling complex and critical tasks to help maintain the nation's critical infrastructure connectivity and security 24/7.
The NOC (Network Operations Centre) Technician supports the NOC engineering team by ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
What you’ll do:
* Handle incoming calls and emails, responding according to KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Assign tickets to support teams, field engineers, and service providers.
* Manage incident tickets with regular updates.
* Coordinate traffic management, including liaising with providers and regional teams.
* Communicate with customers about network incidents.
* Coordinate with utility companies regarding power-related network issues.
Who you are:
Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills and ability to liaise with all levels of seniority.
* Proficiency with Microsoft Office packages.
What we offer:
A career at Telent offers opportunities across various sectors, roles, and technologies, fostering skill development and impact. We are committed to an inclusive culture that values diversity and encourages authenticity and growth.
The additional benefits with this role:
* 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping via Telent Reward scheme.
Learn more about Telent:
Click here for Telent Video!
We foster a diverse and inclusive environment where everyone can thrive and reach their full potential, reflecting the communities we serve.
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