Based in Redditch, UK. We are looking for an experienced (5 years) IT Technician to join our internal IT department, reporting to the Head of IT. This is a hands-on technical role responsible for supporting, maintaining and improving the company’s IT infrastructure, including servers, networks, Microsoft 365, Azure / Microsoft Entra ID, endpoint management, security tools and wider business systems. The successful candidate will work closely with our outsourced MSP, which provides 1st and 2nd line support, while acting as an internal escalation point for infrastructure, networking, cloud and security-related matters. This role would suit someone looking for more than a standard support position. You will have the opportunity to contribute to infrastructure improvements, IT projects, documentation, security and compliance activities, automation and future technology initiatives.