Job Title: Head of Product
Location: Any Air IT location
Reporting to: Chief Technology Officer
Description:
We are looking for a Head of Product to lead our Product Team, drive the evolution of our portfolio, and align our services with the evolving needs of our customers.
Air IT is a leading Managed Service Provider (MSP) supporting UK-based SMBs with a comprehensive product portfolio of services spanning Cyber Security, Cloud, Modern Workplace, Data & BI, AI & Automation, and Support Services.
You’ll balance day-to-day delivery with long-term vision, ensuring that we build the right products, the right way, for the right customers.
You’ll be responsible for maintaining and evolving our well-established portfolio, overseeing the performance and development of our offerings, and identifying new opportunities for growth.
Duties and Responsibilities
Product Leadership
* Own the full product lifecycle for our existing portfolio, ensuring it remains relevant, competitive, and commercially effective.
* Drive continuous improvement across offerings, including pricing, positioning, packaging, and delivery alignment.
* Stay informed about market trends, customer needs, and competitive landscape to make informed decisions about product development.
* Lead the evaluation and introduction of new services, partnerships, or enhancements based on customer needs and market trends.
Hands-on Product Management
* Directly manage and deliver key product initiatives – from concept and scoping through to launch and iteration.
* Gather customer, commercial, and delivery feedback into actionable product changes.
* Own the creation of product documentation, collateral, and training materials as needed to support go-to-market and operational success.
* Monitor and Evaluate Product Performance, ensuring successful implementation and improvement through iteration.
Team Leadership & Coaching
* Lead the Product Team consisting of a Product Manager, a Microsoft Alliance Manager and a Technical Training Manager
* Set goals, support development, and foster a culture of accountability and collaboration.
* Provide clear priorities and frameworks to empower the team and ensure delivery.
Strategy & Collaboration
* Work with the CTO to define and maintain the strategic roadmap across all product areas.
* Work closely with commercial, technical, and operational teams to ensure seamless product development and launch, while ensuring alignment and shared understanding of product direction.
* Build strong relationships with key vendors and partners, particularly Microsoft, to leverage strategic opportunities and co-investment.
Qualifications, Knowledge, and Experience
* Proven experience in a senior product role, ideally within an MSP or B2B services environment
* Experience managing or developing offerings in at least some of the following: Cyber Security, Cloud, Modern Workplace, Data & BI, AI & Automation, or Support Services
* Strong product management fundamentals and ability to balance strategy with hands-on delivery
* A commercially-minded leader with excellent stakeholder management skills
* Passionate about delivering value to customers through well-designed, scalable services
* Analytical ability to understand product performance data and market opportunity data
* Exceptional verbal and written communication
* Proven problem-solving mentality leveraging internal and/or external resources
* Experience working with Microsoft solutions and programmes (e.g., Modern Work, Azure, Co-op)
* Familiarity with ConnectWise or similar MSP operational platforms
The above description is a general overview of the job duties and requirements. Specific responsibilities and qualifications may be adjusted based on the unique needs of the organisation.
The Benefits
Joining Air IT means unlocking a world of perks and opportunities, including:
* Hybrid working options for a better work-life balance
* 25 days annual leave plus bank holidays
* Ongoing learning and development opportunities
* Cycle to work scheme and technology vouchers
* Enhanced family leave
* Celebration day - an additional day off each year to celebrate an occasion important to you
* Salary sacrifice pension
* 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
* Company social events and competitions
* Discount and Cashback Scheme
* Group Income Protection
* Life Insurance
* EAP and Virtual GP Service
At Air IT we're committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.