Contract Terms: 35 hours per week (full time), Permanent
Salary: £39,193- £43,038, Grade E4-E1 + car allowance
Location: Invergordon with hybrid working (weekly attendance to the office will be required)
Closing Date: Tuesday, 1st July 2025 at noon
Interview Date: Monday, 14th July 2025
About the Role
Albyn Housing is looking for a dedicated and knowledgeable Housing Officer to deliver high quality customer service to our tenants. You will manage an allocated caseload ensuring our organisation’s aims, objectives and performance standards are met.
As a Housing Officer in our Tenancy Sustainment team, you will help tenants moving into their homes and help them manage changes to their personal circumstances that may impact their tenancy.
You will:
* Deliver effective housing management services relating to Tenancy Sustainment.
* Provide information and advice to customers on relevant aspects of policy, legislation, and their tenancy obligations.
* Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements.
* Investigate and respond to customer contacts, including complaints, in line with the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance.
* Help to develop and maintain effective internal and external working relationships.
* Assist in the development of and apply relevant policies, procedures, and good practice.
* Carry out all duties in line with Albyn’s values and policies.
* Carry out any other duties to the standards set as may reasonably be required by the business needs of the Society.
This hybrid position offers a mix of office and remote working, along with site visits across the Highlands.
We’re looking for someone with...
* Experience of working in a customer focused environment.
* Knowledge of Scottish housing legislation, tenancy management, and welfare systems.
* Ability to demonstrate a commitment to achieving successful performance results and working to deadlines.
* Good working knowledge of Microsoft Office e.g. Word, Excel and Outlook.
* Ability to work proactively and collaboratively.
* Ability to work unsupervised and make decisions independently, taking responsibility for the decision made, appropriate to the level of the post
About Albyn Housing Society
Albyn Housing Society is a passionate organisation with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values— Being Caring, Being Professional, and Being Adaptable —are at the heart of everything we do. As a Housing Officer, you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants.
Alternative Job Titles you may have had are: Housing Officer; Tenancy Sustainment Officer; Housing Support Officer; Welfare Rights Officer
What we are Offering:
We value our employees and offer many benefits including but not limited to:
* Enhanced annual leave entitlement
* Development and training opportunities
* Day one sick pay
* Company pension scheme
* Access to an employee assistance program available 24/7
* Family friendly policies
Want to know more and apply?
Do you see yourself in this role? We welcome you to apply by submitting a completed application form OR CV along with a cover letter to recruitment@albynhousing.org.uk, demonstrating your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.
For further information, please contact Sandra Connolly on 07917 659 184. or click the links below.
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