At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.
We are looking for a Claims Administrator to join our growing business on a 6 month fixed term basis. Reporting directly to the Credit Control Manager, you willhelp investigate and resolve open customer claims.
What you will be doing:
* Review open claims to ensure there is no missing or incomplete information
* Access carrier portals and downloading POD’s where necessary.
* Investigate and validate/invalidate open shortage claims
* Update internal trackers detailing out the investigation carried out and your findings
* Raising credit notes for claims that have been validated
* Disputing customer claims where necessary
* Requesting additional back up from customers where necessary
* Liaising with internal and external colleagues, across various departments.
* Escalate claims issues to the appropriate department or your reporting Manager
* Ad hoc business requirements
What we need from you:
* Previous claims examining or processing experience desired
* Managing a high volume work load
* Experienced with using Excel
* Experience of SAP or other cloud-based ERP knowledge desired, but not essential
* Methodical approach to tasks who demonstrates a calm demeanor under pressure, ability to work to tight deadlines
* Detail oriented and able to deal with complex issues
* Excellent people skills with a strong ability to communicate and build with internal and external stakeholders
What you'll get from us:
* An exclusive staff discount
* Pension contribution
* 24/7 healthcare appointment support
* Volunteer days
* Monthly team recognition awards
* Hybrid working - 3 days in the office and 2 days’ work from home
* Flexible start & finish times
* External private employee wellbeing support
* Access to Perkbox
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