Salary: £54,000 - 54,000 per year Requirements: Active SC Security Clearance used on a project within the past 12 months Experience managing support services projects Familiarity with ITIL V3 required; ITIL V4 preferred Experience in the Banking/Financial Services domain preferred Responsibilities: Support the Service Delivery Manager with reporting, planning, and operational oversight Assist with day-to-day service operations across all Service Management practices: incident, problem, service improvements, service design, etc. Monitor service KPIs to ensure performance, quality, and compliance standards are met through service reviews Escalate complex issues appropriately while maintaining ownership and participating in Major Incidents Technologies: Support ITIL Security More: We are a leading global IT and Digital transformation business specializing in Government projects, offering a hybrid working model with 2 days remote and 3 days on-site in our Leeds office. We provide a competitive rate of up to £450/day for a 6-month contract, starting ASAP in February/March 2026. Join our team to play a key role in supporting our Service Delivery Manager and contributing to effective service operations. last updated 8 week of 2026