We are looking for an experienced and driven Operations Manager to join the leadership team across the Mercure Paignton and ibis Styles Paignton. This key role focuses on leading the Food & Beverage operation while supporting day‑to‑day hotel operations and ensuring high standards of service and guest experience.
Responsibilities
* Oversee daily hotel operations, ensuring all departments (front office, housekeeping, F&B) run smoothly and efficiently.
* Lead and manage department heads and staff, providing guidance, support, and training to ensure high levels of service.
* Take full responsibility for the Food & Beverage department, overseeing all restaurant, bar, and event operations to ensure excellent service standards and profitability.
* Monitor guest feedback and address any complaints or concerns promptly to maintain high levels of guest satisfaction.
* Review financial performance, including key metrics such as occupancy rates, revenue per available room (RevPAR), and F&B revenue, and implement strategies to improve profitability.
* Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.
* Collaborate with Sales, Marketing, and HR to align operational goals with overall business objectives and maximize revenue.
* Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.
* Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.
* Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.
Qualifications
* Proven experience in a senior operational role within hospitality, with a strong background in Food & Beverage leadership, ideally as a Restaurant Manager or similar within a busy environment.
* Demonstrable experience leading restaurant and bar operations, with a focus on service standards, team development, and delivering a high‑quality guest experience.
* Strong leadership skills with the ability to develop, motivate, and manage multiple departmental teams across the hotel.
* A solid understanding of wider hotel operations, with the ability to support and collaborate across departments including Front Office and Housekeeping.
* Commercially aware, with experience managing budgets, driving revenue, and improving overall business performance across multiple areas.
* Confident working across departments, building strong relationships and driving collaboration between teams.
* A hands‑on and visible leader who leads by example and thrives in a fast‑paced environment.
* Strong organisational and problem‑solving skills, with the ability to make decisions and drive results.
Benefits
* Discounted hotel room rates for you and your friends & family.
* An additional day's leave for your birthday.
* Enhanced maternity, adoption & shared parental leave.
* Course sponsorship.
* 30% F&B discount at RBH hotels.
* Refer a Friend scheme (earn 250 for each referral up to 5 referrals).
* Flexible working arrangements.
* Wagestream – choose how and when you get paid.
* Life insurance.
* Employee assistance programme.
* Social and wellness events and activities all year round.
* Free meals on duty, saving you over £1000 per year.
* Salary bracket of £35,000 – £40,000 depending on experience.
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