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Digital account manager

Swadlincote
Permanent
Digital account manager
£35,000 a year
Posted: 7h ago
Offer description

HealthNet Homecare was established in 2015 born out of a desire to provide a better clinical homecare service experience for patients, healthcare professionals and pharmaceutical companies alike. As well as providing patients, healthcare professionals and pharmaceutical companies with the best possible clinical homecare services, HealthNet also aims to be a leading provider of digital healthcare solutions. Delivering cutting-edge tools that enhance patient outcomes, streamline clinician workflows, and empower pharmaceutical companies. Our current portfolio includes digital platforms, AI-driven predictive analytics, and medication adherence tools designed to transform healthcare delivery. Clinical Gateway & Patient App - A seamless digital platform for clinicians and patients, optimising medication management and prescription workflows. AdherePredict - An AI-driven predictive analytics platform that identifies patients at risk of medication non-adherence before it happens. Healthcare Anywhere - A medication-specific support app, licensed by pharmaceutical companies, that enhances patient engagement and medication adherence. We specialise in serving the clinical homecare sector in the UK, working with healthcare providers, pharmaceutical organisations, and regulatory bodies to deliver integrated digital solutions that improve patient care outside of traditional hospital settings. We are seeking a Digital Account Manager to drive commercial success by selling our digital solutions, managing NHS trusts' digital relationships, and ensuring the successful onboarding and upskilling of users. Main Responsibilities Sales & Business Development: Drive sales of our digital healthcare solutions to clinical homecare providers, pharmaceutical companies, and healthcare organisations. Identify and develop new business opportunities, leveraging data-driven insights to demonstrate the value of our solutions. Lead end-to-end sales cycles, from prospecting to contract negotiation and closing. Collaborate with marketing to create targeted campaigns and sales collateral that resonate with healthcare professionals and pharma stakeholders. Provide in-depth product demonstrations tailored to the unique needs of clinical homecare settings. Client Relationship Management & Account Growth: Build and nurture long-term relationships with clinical homecare providers, pharmacists, and key decision-makers. Act as the primary point of contact for NHS trusts' digital needs, ensuring their ongoing success and satisfaction with our products. Work closely with internal teams (product, marketing, and development) to align client needs with product enhancements. Maintain a deep understanding of industry trends, regulatory requirements, and NHS frameworks to better support and advise clients. Client Onboarding & Training: Oversee the end-to-end onboarding process for new trusts/hospitals/services, ensuring a seamless transition onto our platforms. Develop and deliver training sessions, workshops, and resources to educate prospective clients about our digital tools. Provide ongoing technical support and best practices guidance to help clients integrate our solutions into their workflows. Conduct regular check-ins and engagement sessions to ensure clients are fully utilising our tools and achieving their desired outcomes. Upskilling & Product Integration Support: Work with existing trusts/hospitals/services to deepen their understanding and usage of our digital tools. Deliver personalised support to help clients optimise workflows, ensuring our solutions align with their clinical and operational processes. Gather and relay client feedback to product teams to drive continuous improvement and innovation. Identify upselling and cross-selling opportunities to help clients expand their use of our digital healthcare solutions. What experience and skills are we looking for? Essential Proven experience in digital healthcare, SaaS sales, or digital account management (preferably within the UK clinical homecare sector or pharma industry). Strong consultative sales skills with the ability to articulate value-driven solutions. Experience in onboarding and training clients on digital platforms, ensuring adoption and integration into existing workflows. Excellent communication, negotiation, and relationship-building abilities. Familiarity with healthtech, AI-driven analytics, NHS structures, and patient engagement platforms is a plus. Ability to work independently and thrive in a fast-paced, remote work environment. A strong understanding of clinical homecare logistics, digital prescription workflows, and medication adherence challenges. What we offer: Competitive salary structure 25 days holiday bank holiday Pension Scheme Ongoing training and development Professional registration fees paid Employee Assistant Programme including 24/7 hour access to remote GP appointments. Refer a friend scheme Uniform provided Kit bags for all Homecare Nurses Eyecare Vouches Perks and benefits via Perkbox Long service awards.

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