Claims Handler - Insurance
Location: Horsforth, Leeds
Salary: £28,000 - £40,000 DOE
Working Hours: Monday - Friday, office hours
About the Company
We are a vibrant and outgoing insurance company located in Horsforth, Leeds. We value both professionalism and personality, and we are seeking a confident and detail-oriented Claims Handler to join our team.
Position Summary
We are looking for a dynamic Claims Handler to manage a diverse portfolio of claims, including motor, property, liability, cyber, and professional indemnity. The ideal candidate will have excellent communication skills and the ability to guide clients through the claims process with empathy, efficiency, and expertise.
Key Responsibilities
1. Claims Management: Handle cross-class claims from start to finish
2. Client Advocacy: Serve as the trusted voice for clients, ensuring fair outcomes
3. Negotiation: Collaborate with insurers and third parties to secure optimal settlements
4. Documentation: Maintain accurate records and ensure compliance with industry standards
5. Customer Service: Deliver responsive and empathetic support to clients
6. Loss Prevention: Recommend strategies to mitigate future risk
7. Continuous Improvement: Stay updated on industry trends and regulations to enhance performance
Key Performance Indicators
8. Timely claims closure
9. High client satisfaction
10. Accurate and fair settlements
11. Effective cost management
12. Full compliance with industry standards
Key Relationships
13. Clients, insurers, loss adjusters, solicitors, repair contractors
14. Internal teams including Account Executives
Qualifications and Experience
15. Proven experience in claims handling, preferably in a broker or similar environment
16. Strong interpersonal and communication skills, with a friendly and confident demeanour
17. Detail-oriented with excellent documentation skills
18. Ability to thrive in a fast-paced, collaborative setting
19. Familiarity with Acturis and Microsoft Office
20. A client-first mindset and problem-solving attitude
Benefits
21. Medicash health plan
22. Income Protection and Life Insurance
23. Employee discount portal
24. Cycle to work scheme
25. Hybrid working options
26. Pension plan (5% employee / 3% employer contribution)
If you are ready to take the next step in your career and join a sociable and high-performing team, we would love to hear from you. Apply now!