Position Overview
* To provide a comprehensive and efficient administrative service to the Food & Beverage team
* To manage the office environment providing an exceptional guest and colleague experience, by maintaining office essentials, coordinating administrative duties and anticipating customer needs in a professional manner ensuring a seamless service experience
What you'll get:
* Competitive salary of £25,536.80 per annum plus excellent Service charge
* Complimentary nights with breakfast within Dorchester Collection
* 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
* Very generous Employee Introductory Scheme offered
* Team members' awards and incentives schemes
* Contributory pension scheme entitlement from date of commencement
* Life assurance cover for all team members
* Uniform laundered complimentary
* Complimentary meals whilst on duty at our team members' restaurants
* Complimentary Internet at allocated computers in team areas
* Cycle to work scheme
* Occupational Health, including subsidized massage treatments and health clinics
* Complimentary Eye Test for VDU users
What you'll do:
F&B Administration
* Typing and sending all F&B department’s related correspondence, menus etc. including those relating to some restaurant enquiries and confirmations
* Compose letters on behalf of the F&B team in line with Coworth Park standards
* Type special menus for groups, promotions etc. and other menus as required
* Operate and manage the computer system according to office procedures, filing documents in a logical and easily accessible system
* Maintain an up to date filing system and accurate trace system
* Manage office supplies and hotel collateral, ensuring enough stationery is available and stocked
* Sort, date stamp, distribute and collate post for F&B team and frank all outgoing mail
* Answer the telephone within three rings in a friendly, courteous and efficient manner, providing accurate information to the caller
* Meet and greet visitors, create a warm welcome, conduct show rounds and deal with all enquiries professionally
* Assist in research for promotions, projects and competitor’s analysis etc.
* Attend meetings and take minutes as required.
* Ensure office, kitchen and reception areas are kept tidy and clean at all times
* Receive and coordinate pick up of deliveries
* Coordinate meeting room diary and ensure meeting room is set up accordingly
Restaurant Reservations
* Take reservations and accurately record any special requirements, payment and contact details
* Confirm reservations both verbally and in writing ensuring special requirements are referred to
* Respond to all external and internal F&B enquiries (via email or website) within 24 hours
* Ensure timely and efficient internal communication on all details to a reservation e.g. menu and wine choice, final number of guests, menu/place card requirements etc. to relevant departments
Health & Safety
* Comply with all statutory and company health and safety, fire, bomb and security regulations
* Ensure job required certificates are kept up to date
Flexibility
* Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
* You may on occasion be required to adjust your hours of work to cover the business needs
What you'll bring:
* Hospitality background
* Previous experience within an operational role
* Strong administration skills with office management experience
* Proficient in MS Office
* Previous experience in Opera and Delphi
* Knowledge of food & beverage
* Excellent written and spoken English
* Good organisational skills
* Can work to deadlines within a pressurised environment
* Takes initiative
* Immaculate presentation
* Ability to prioritise work load
* Team player
* Experience of taking minutes at meetings
* Self-starter
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at HumanResources.CPA@dorchestercollection.com