Guest Services & Concierge Team Member-Nights
Thistle Marble Arch
Contract: Flexible
Payment: Hourly
Salary: £13.00 per hour
The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
What you’ll be doing
Are you the “go-to” person for the latest happenings in London? With a bold spirit and a passion for creating memorable moments, you will join a small but dynamic team dedicated to showcasing our vibrant city and ensuring our guests make the most of their visit.
In this role, you will assist guests with a variety of requests, from providing directions and booking theatre tickets to delivering luggage and arranging restaurant reservations. Every day brings new opportunities, and no two guests are the same! As the “face” of the hotel, you will be the reason our guests rave about their experience and choose to return.
What you’ll bring
* A strong passion for delivering the highest levels of service, with a desire to learn, work hard, and progress
* Comfort in a front-line role, confidently engaging with guests and the public
* Empathy and the ability to build relationships, fostering a welcoming and inclusive atmosphere
* An open personality that is relaxed and natural in interactions, making guests feel at ease
* Strong attention to detail and accuracy in all tasks, ensuring guest satisfaction
* A demonstrable desire to pursue a career in hospitality and to contribute positively to the team dynamic
* Previous experience in a fast-paced service environment, showcasing adaptability and resilience
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
* Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
* Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
* Refer a Friend – Earn up to £1000 when friends join our team
* Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
* On-Site Mental Health First Aiders
* 24/7 Employee Assistance Line – Free, confidential advice
* Be Well Platform – Our Online fitness and wellness resources
* Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
* ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
* Social & Seasonal Events – Fun, inclusive celebrations
* People Council – A platform for every voice
* Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.