Job summary
To provide day to day support to the Learning and Organisational Development Team, including general office administration. Key duties include maintaining confidentiality, using IT systems (e.g., MS Office, EPR), and facilitating efficient service workflows.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
Main duties of the job
The postholder will enhance the staff experience at University Hospitals Plymouth through engagement activities and improvements. Supporting the Learning & Organisational Development (L&OD) and Learning from Excellence (LfE) Teams with creativity, collaboration, and compassion.
About us
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
Please note that all communication will be electronic, and you should check your e‑mail account regularly. If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work‑life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Details
Date posted: 10 March 2026
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,465 a year
Contract: Fixed term
Duration: 12 months
Working pattern: Full‑time
Reference number: 216-AM-CO7810417
Job locations: University Hospitals Plymouth, Brittany House, 1 Brest Rd, Plymouth, PL6 5YE
Job description
Job responsibilities
* Answering the telephone, responding to emails, photocopying, stationery ordering, organising meetings & diaries.
* Accessing and updating information via the internal NHS systems.
* Make cards.
* Support the designing, planning and involvement of Trust‑wide engagement activities, such as large‑scale events, team‑led initiatives, 1 to 1 conversations, electronic/email or face‑to‑face campaigns (from understanding the need, naming the initiative, through to analysing the effectiveness).
* Support the whole process of designing, creating, printing and distribution of engagement & marketing/ promotional literature.
* Support the use of social media accounts accurately and creatively using inviting language.
* Support the development & increase participation of online engagement (MS Teams, Twitter, Zoom and Webinars).
* Support hearing the (UHPT) employee voice; partnering with an array of individuals and teams to connect and understand employee experience.
* Support completing the feedback loop, using analytical skills to conduct post‑event follow‑up, reporting and analysis to measure effectiveness and to support shaping the response (to improve employee experience) based on what is heard through our activities, developing better tools and scalable services for improvement purposes.
* Understand and incorporate an equal, diverse, and inclusive approach to employee experience.
* Be a visionary, seen both internally and externally as a collaborative and inclusive thought partner.
* This role is a crucial entry‑level position within the Trust, often offering opportunities to develop skills within non‑clinical teams.
Person specification
Knowledge & Experience – Essential
* Work on own and within a team.
* Demonstrate ability to build collaborative relationships with a variety of teams and job functions.
Qualifications – Essential
* Proven Business Administration level 2 in relevant field (formerly NVQ) or equivalent qualification or equivalent demonstrable experience.
Aptitude & Abilities – Essential
* Work effectively as part of a diverse team.
* Be confident using and applying own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.
Employer details
Employer name: University Hospitals Plymouth NHS Trust
Address: University Hospitals Plymouth, Brittany House, 1 Brest Rd, Plymouth, PL6 5YE
Employer's website: https://www.plymouthhospitals.nhs.uk/
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