Join a collaborative team where your HR expertise will directly impact employee experience and business success across our dynamic, growing organisation.
Job Title: People Centre Senior Advisor
Contract: Permanent
Grade: E2
Location: Birmingham/Leeds (working from the office two days per week)
Role and person overview
Working as part of the Finance and People Operations team, you will be responsible for delivering business-focussed and best practice HR support. Your role will include managing a variety of HR queries and being the first line of contact by phone and email. You will provide initial guidance, advice and support to employees. Your proactive approach will support all activities in the Employee Lifecycle.
You will work on building strong, trusted relationships with key stakeholders, particularly with internal teams such as Payroll, Talent, Immigration and Benefits.
Whilst establishing yourself as a credible advisor, your ability to challenge and provide sound advice will be instrumental in fostering an essential collaborative environment. You will work collaboratively across the business ensuring a seamless first-class HR service.
Upholding the firm's values, you will serve as a role model for your stakeholders and within the team.
Key responsibilities
* Monitor, allocate and work tasks from the systems used (ServiceNow, SuccessFactors and Appian) ensuring urgent requests are reviewed, allocated and flagged to the appropriate area/team to be completed promptly and accurately
* Adhere to all Service Level Agreements for all agreed processes and highlight issues to the Team Leader
* Data entry based on business requirements
* First point of contact for queries via phone and email
* Maintain strong working relationships with relevant internal and external stakeholders
* Deal with complex queries, advising on complex policy matters and escalated queries
* Managing projects for internal teams such as Talent and Benefits
* Supporting with sharing communications with the wider business
* Take a proactive approach to educating and supporting the EXL team members with queries
* Deputise for Team Leaders as required, keeping the Assistant Manager informed of any day-to-day issues
* Take responsibility for ad-hoc project work and processes as and when required by the Management Team
* Contribute to department meetings and lead on specific sessions where relevant
* Promote continuous improvement within the business and internal teams
* Work proactively with the Management team to improve operational efficiency
* Keep up to date with KPMG policy changes and the wider firm agenda
* Assist with reporting and MI when required
* Support with SOP review and process maps as required
Qualifications and skills
The successful candidate is likely to have/be able to demonstrate:
* An ability to build relationships and communicate with people at all levels
* High levels of resilience, with experience of working in a highly pressurised customer centric environment
* Proactive and high energy individual with a positive approach
* The ability to take a logical, systematic, coherent approach to issues. Thinking outside of the box and weighing up all options available to make an informed decision
* Excellent communicator (written and verbal)
* The ability to influence and confidently negotiate at all levels
* Strong organisational, literacy and numeracy skills
* Good IT office proficiency, including Microsoft Excel, PowerPoint, Word etc. as well as SuccessFactors or equivalent HR system
Benefits
* Work from home
Why KPMG Business Services at KPMG?
Every day our firm performs better because of how we work together, as one team, each the best at what we do. The difference we make shines through to our people and our clients. We're KPMG Business Services (KBS). We're a cross-functional team, bringing together experts across a wide range of critical activities which help to grow, run and protect our business. From HR and Learning, Finance, Procurement, Facilities and Operations, through to Risk and Legal, Corporate Affairs, and Market Development, our approach is focused on driving the improved performance of the firm. We work shoulder to shoulder with our client-facing teams and we focus on delivering our services in ways which help to drive efficiency, improve quality and enhance our firm's brand and reputation.
Read about KPMG Business Services
Benefits:
* Work from home
Work Location: In person