PRIMARY RESPONSIBILITIES To be responsible for the implementation and support of business information systems across multiple departments, identify problems and opportunities within the company and ultimately provide solutions that help achieve the business' goals. SECONDARY RESPONSIBILITIES * Gather business requirements by successfully engaging the various stakeholders across the business. * Maintaining updates to legislation, regulatory & other platforms. * Review of qualitative data generated during documentation writing and application development to ensure compliance to GMP and GDP. * Facilitate the resolution of issues and / or areas of contention between stakeholders. * Translate business requirements into functional requirements for technical teams * Create required user stories and progress to approval with the relevant stakeholder/s. * Deliver requirements on time and as per agreed formats. * Document existing business processes and work flows. * Develop formats of documents and tools to enable others to follow defined processes in a consistent manner. * Identify risks and take appropriate actions when risks require escalations * Determine interdependencies between tasks and investigate, presenting recommendations for review. * Analyse processes and data to draw out insights and make recommendations to address business issues. * Assist in managing the resolution of BAU issues reported to the team, including requirements gathering, scoping the required change/s and completing functional UAT. * Provide regular updates to stakeholders on requirement gathering, testing and approval/s. * Complete pre- and post-implementation check lists and reviews. * Highlight lessons learnt from previous projects and recommend improvements for future projects. * To write reports, SOPs and other documentation when required. ESSENTIALS EXPERIENCE, SKILLS AND ABILITIES: * A proven track record of having worked in Application project teams including the business requirements elicitation phase. * Extensive knowledge in MS primarily Excel. * Ability to translate business requirements to functional requirements and interact with technical teams. * Possesses a good understanding of IT architecture and engineering. * Basic understanding of different Project Management methodologies and concepts. * Ability to design and execute basic UAT programmes. * Working across multiple business functions to capture and refine requirements. * Understanding of project management approaches, specifically Agile, Scrum, Sprint, Waterfall