Nirvana Spa and West Court Retreat are luxury, one of a kind establishments with excellence at the heart of all that we do. Our aim is to provide a journey to our customers that leaves them feeling relaxed, rejuvenated and totally looked after through our service and use of our exceptional facilities.
Overall aim of the role:
We are actively seeking an enthusiastic and passionate individual, who finds the pace and buzz of hospitality exciting, to join our wider team of Duty Managers.
The Duty Manager role entails delivering and overseeing exceptional standards of guest care as well as being responsible for the operations and day to day running of the facilities whilst on shift.
(We reserve the right to close this vacancy early if a suitable candidate is found)
We are looking for an experienced Duty Manager who:
* Has leadership experience within a luxury spa, hotel or hospitality environment, as well as a positive, calm attitude and customer focused approach.
* Is energetic, enthusiastic, and dynamic with strong interpersonal and communication skills
* Will set the example in delivering exceptional service, whilst championing the Nirvana Spa Collection brand.
* Has a high level of responsibility and accountability with a hands-on approach to lead in a fast-moving environment.
What you’ll do
* Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
* Take ownership and ensure that excellent service is consistently delivered.
* Work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another
* Be flexible, show teamwork, passion, and flexibility in assisting with all departments in times of pressure
* Perform duty management as detailed on the management rota.
* Be confident and use integrity to deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise.
* Ensure the spa is always fully operative and H&S compliant, ensuring any issues are dealt with immediately
* Promote a positive employee relations culture through effective communication.
What we’ll offer you
We offer great salaries and generous benefits and rewards. Relax in the Spa and look after yourself with gym membership, life assurance and healthcare all included.
* A competitive salary of up to £37,000, depending on experience
* Predictable working patterns with paid breaks
* The opportunity to build your experience at a first-class establishment where your contribution will be genuinely valued.
* Comprehensive training plans and fantastic career progression pathways.
* Life Assurance (4 x Annual Salary)
* Vitality Healthcare *
* Contributory Company Pension Scheme
* Membership to Nirvana Spa & Pulse 8
* Discounts on selected products
* Annual Flu Vaccine
* Company sick pay *
* Free on-site parking
* Paid breaks
* Company uniform provided
(* upon successful completion of probationary period)
Equal Opportunities
Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.
We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.