Description
E-commerce Team Leader
Location: Hanley ST1
Full-Time | Rotating Shifts | Weekend Availability Required
Salary:. plus DOE
Are you an experienced E-commerce professional with a strong background in warehouse and fulfilment operations? Do you thrive in fast-paced environments and have a passion for leading high-performing teams? If so, we want to hear from you!
We are currently seeking a hands-on, data-driven E-commerce Team Leader to join our busy warehouse operation. This is a fantastic opportunity to play a key role in a dynamic logistics environment within a large, well-established organisation.
Key Responsibilities:
1. Lead and motivate a team in the day-to-day operations of the e-commerce department.
2. Oversee order processing, packing, and dispatch to ensure accurate and timely fulfilment.
3. Manage workflow and staff performance to meet daily and weekly KPIs.
4. Analyse and create data reports to monitor efficiency, stock accuracy, and service levels.
5. Collaborate with warehouse and management teams to optimise processes and drive continuous improvement.
6. Maintain a high standard of stock control and customer service.
7. Support a flexible working pattern including potential weekend cover and rotating shifts.
What We are Looking For
8. Proven E-commerce experience - ideally in a high-volume fulfilment setting.
9. Minimum 3 years' experience in warehousing and fulfilment operations.
10. Strong leadership skills - with the ability to inspire and manage diverse teams.
11. Excellent data handling and reporting skills, with confidence in using systems to drive performance.
12. KPI-driven mindset, with a track record of delivering against key targets.
13. Flexible and adaptable approach to working hours, including weekends and shifts.
Desirable Skills:
Experience in process improvement and lean methodologies.
Health & Safety knowledge within a warehouse environment.
This job is commutable from Stoke on Trent, Newcastle under Lyme, Longton, Audley, Hanley, Meir and surrounding areas