Job Description Biocomposites is an international medical devices company that engineers, manufactures, and markets world leading products for use in infection management in bone and soft tissue. Based in Keele, UK, it has global operations across Europe, USA, Argentina, Canada, China, and India. Biocomposites is a world leader in the development of innovative calcium compounds and bone cements for surgical use. Its products regenerate bone and target infection risks across a variety of specialties, including musculoskeletal infection, orthopaedics, trauma, spine, foot and ankle, podiatry, and sports injuries. Biocomposites products are now used in over one million procedures per annum and sold in more than 100 countries around the world. Job Summary Supporting and enhancing both on-premise and Cloud based infrastructure for the group. Primary 1st level support and support of new starters and leavers. Reports to Head of IT Location & Working pattern Primary working location: Keele Standard working hours: Mon - Fri, 9.00 – 17.00, expected to be flexible based on workloads Duties & Responsibilities Support and maintenance of Microsoft Server platforms built on Hyper-V and Azure. Manage starter and leaver processes for the group, deploy and build laptops and desktops as necessary. Support of the LAN and WAN infrastructure. Support of legacy telephony solutions and telephony in Microsoft Teams. Supporting and deploying resources in Microsoft Azure. Work closely with the Infrastructure Lead to help design, deploy and maintain strategic Infrastructure enhancements as per roadmaps developed by the Head of IT. Maintain and enhance the Cyber security posture of the company, ensuring endpoints, servers and network infrastructure receive current, supported firmware updates and security patches in a timely manner. Take ownership of escalated issues where necessary. Track all incidents logged on system call logging tool. Provide 1st level IT support to the group as necessary. Assisting in that third-party applications are installed and run effectively and efficiently across all in-house platforms – On-premise and cloud based. Will help out other teams wherever needed. Essential requirements Level 3. Previous experience as a support engineer. Managing endpoints via Microsoft Intune. Support of Microsoft Server OS and Hyper-V, telephony solutions, deployment of new starter accounts and equipment. Support of Microsoft O365. Excellent verbal, non-verbal and written communication skills. Accepts and actively seeks responsibility also able to prioritise tasks. Flexible work to cover busy periods (month end and manage time issues from overseas needs). Desirable requirements Minimum 2 years relevant practical experience managing and supporting infrastructure services. Worked in a similar role within a high growth business with international subsidiaries / exposure. Good understanding of Teams. Knowledge of deploying and maintaining resources in Azure. SD-WAN using Cisco Meraki. Able to act on initiative and exhibit good understanding of business priorities. Able to work as part of a multi-disciplinary team. Hybrid working depending on business requirements. What do we offer? Competitive salary and benefits! With us, you will receive a competitive salary package and benefits. We grow talent. At Biocomposites we create opportunities to thrive and grow. One Biocomposites – team spirit & engagement. Our culture is important and we strive to create engaged and inclusive global teams that encourage colleagues to share their diverse perspectives and opinions. Who do we look for? People who are passionate about what we do. People who are open minded to evolving the way we work. People who can work together to transform outcomes and change lives. Benefits: Company events Company pension Employee discount Free or subsidised travel Free parking On-site parking