Service Delivery Manager – Gloucestershire (Primary Schools) Are you an organised, people-focused leader with a passion for delivering high standards? Glen Group is looking for a Service Delivery Manager to oversee and support a portfolio of primary schools across the Gloucestershire area. This is a fantastic opportunity to join a privately owned, people-driven business that truly values its teams and the service it delivers. About the Role As a Service Delivery Manager, you will play a key role in ensuring high-quality cleaning services across multiple school sites. You will lead and support a team of cleaning operatives while acting as the main point of contact for both staff and clients. You’ll need to be confident working independently while being supported by an experienced Area Supervisor. Key Responsibilities Manage and support a portfolio of primary school cleaning contracts Lead, motivate, and develop a team of cleaning operatives Act as the first point of contact for employees and clients Conduct regular cleaning audits to ensure high standards are maintained Manage staff hours, absence, and input data into company systems Provide support during both morning (AM) and afternoon/evening (PM) shifts Oversee stock control of cleaning consumables and chemicals Ensure compliance with company procedures and health & safety standards What We’re Looking For Strong leadership and team management skills Excellent communication and organisational abilities Ability to work independently and manage your own workload Experience in cleaning, facilities management, or a similar role (preferred) Confident using IT systems for reporting and administration Flexible and committed to supporting operational needs What We Offer Competitive salary (discussed at interview) Company van provided All necessary IT equipment supplied Supportive management structure Opportunity to grow within a well-established, people-focused company Glen Group Benefits About Glen Group Glen Group is a privately owned company with a strong reputation for delivering quality services. We pride ourselves on being a people-first business, supporting our teams to succeed and grow. Apply Now To apply, please send your CV to: paulfowler@glengroupltd.com Job Types: Full-time, Permanent Benefits: Company car Company pension Flexitime Experience: managing: 1 year (preferred) Licence/Certification: Driving Licence (required) Work Location: In person