We are looking for an EPD Customer Success Specialist to work with our Finnish customers.
One Click LCA is the construction industry’s leading digital platform for Life Cycle Assessment for buildings, infrastructure, and manufacturing. A B2B SaaS business, oursolutions are used in over 140 countries, across +50,000 global construction projects, with +150,000 certified construction data points — and trusted by the biggest names in construction and manufacturing.
You will join a supportive, effective, and mission-oriented team in a flexible, friendly and international work environment and have a great deal of autonomy in your role.
This full-time, permanent position is available on a remote basis for candidates based in EU / UK.
What you’ll do:
* Deliver customer trainings and onboardings on Life Cycle Assessments and EPDs to make them successful in their use of our software to deliver EPDs
* Helping our customers with their queries related to the software, technical queries about product LCA & EPDs, EPD standards and calculation methods
* Own the Customer Success role for our manufacturing clients by establishing a trusting relationship with customers ensuring high levels of customer satisfaction
* Stay up to date with the One Click LCA platform inside out to be able to help customers
* Writing and contributing to guidance articles which are published on our customer help centre page
* Identifying platform improvements and raising them to Product Management
* Maintain high quality standards compliance of our LCA & EPD work
What you need:
* Degree in engineering with a major or minor in environmental, mechanical, materials or similar
* 1-2 years hands-on experience on LCA, product sustainability or related area is an advantage
* Experience in technical support, product training and process documentation is an advantage
* Ability and motivation to become an expert in construction sector product LCA software, EPDs and CFPs
* High customer and service orientation, with attention to details
* Ability to quickly analyse client situation and to find most suitable solution for them
* Fast learning skills and desire to improve constantly
* Excellent communication skills both externally and within the team
* Proficiency in English and Finnish
What we offer:
* Work in a growing business that helps bring about a zero-carbon future.
* Substantial freedom – with no fixed hours and remote working.
* Challenges, substantial responsibility and the chance to see the results of your work directly.
* Competitive compensation and opportunity for professional development.
* A dynamic, friendly, motivated and diverse team of top-notch professionals.
* Great colleagues, social events and ability to contribute to market transformation.
Interested?
We are eagerly waiting for your application until 22June 2025. Applications are reviewed upon receipt, so please apply promptly to be considered.
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