JOB OVERVIEW
We have a fantastic new job opportunity for a Receptionist / Team Administrator who has previous experience working in a busy reception / front of house / FOH / customer service / helpdesk / administration role, with proficiency in Microsoft Office and excellent communication and interpersonal skills.
The role of Receptionist / Team Administrator is one of the most important roles in the organisation as you will be the first point of contact for customers, contractors and visitors to site. Alongside making a great first impression you will also provide administrative support to other internal departments.
As the Receptionist / Team Administrator you will be expected to cover across all aspects of the Helpdesk Team which includes Reception, Customer Helpdesk and departmental administration; however, you will be based on the reception desk full time.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as the Receptionist / Team Administrator will include:
1. Greet and welcome visitors and contractors as soon as they arrive on site, directing them accordingly and notifying the relevant people of their arrival and providing keys/passes
2. Managing the campus switchboard, answer, screen and forward enquiries via email and phone
3. Dealing with queries, providing basic and accurate information
4. Update Company information platforms ( Website/Sharepoint)
5. Responsibility for managing the general company email inbox
6. Assisting with meeting room and event bookings on campus
7. Send communication to Campus via email and communication platforms
8. Using the task ticket system to triage reactive tasks and liaise with operatives
9. Administration support for BRCL departments
CANDIDATE REQUIREMENTS
10. English and Maths GCSE Grade C (4/5) or above (or equivalent)
11. Experience and knowledge of working on a busy reception / front of house / FOH / customer service / helpdesk
12. Proficient use of Microsoft office applications – Teams, Excel, Word and Outlook
13. Experience of using databases or a Facilities Management System
14. Experience of providing excellent customer service
15. Working on an established site dealing with multiple customers and contractors
16. Excellent verbal communication
17. Good telephone communication etiquette
18. Organised and resourceful
19. Customer-focused
20. Active listener
21. Adept at prioritising, scheduling and multitasking
22. Ability to work on own initiative
23. Ability to work as part of a team
24. Flexible and willing approach to work
BENEFITS
25. Pension Allowance - company contribution and 3% staff contribution
26. Holiday Entitlement - 25 days plus bank Holidays and 3 privilege days for Christmas Shutdown
27. Discretional Annual Performance Related Bonus
28. Private Healthcare
29. Employee Wellbeing Service
30. Restaurant Facilities
31. Skills training encouraged
32. Onsite Accommodation (There is currently a waiting list for all types of accommodation)
33. Social - Sports & Social Club and onsite Gym
34. Nursery and Holiday Playscheme on site (Availability of places is dependent on demand)
35. Free Parking (please note that the company actively pursues a green transport policy)
Any offer of employment will be subject to security screening and may be subject to health screening. This is a non-smoking site.