Band 3
Main area: Outpatients. Grade: Band 3. Contract: Permanent. There is also 1 x 12 month secondment post available.
Hours: 37.5 hours per week (Monday – Friday 8am – 4pm). Full time or part time / flexible working hours may be considered.
* Full time
* Part time
* Flexible working
Employer: Cambridge University Hospitals NHS Foundation Trust, Addenbrookes Hospital – Division B, Cambridge. Salary: £24,937 – £26,598 p.a. pro rata. Salary period: Yearly. Closing: 02/11/2025 23:59. Interview date: 18/11/2025.
Job overview
An exciting opportunity has arisen to join the Outpatient Appointment Centre as a Booking Coordinator. You will work as part of an enthusiastic team in a busy office environment helping to deliver and maintain a professional administration/clerical service for patients, relatives, colleagues and Trust staff.
We are looking for five full‑time Booking Coordinators, a secondment opportunity and one 32‑hour per week Booking Coordinator. The hours for this role are typically Monday – Friday 8am‑4pm.
Main duties of the job
To deliver and maintain a professional administration service to the Outpatients’ department and to all users, including patients, relatives and colleagues.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the Trust prioritises delivering a quality service that puts patients, staff and partners first. Recognised as providing ‘outstanding’ care, CUH is rated ‘Good’ overall by the Care Quality Commissioner. The Trust’s values – Together – Safe, Kind, Excellent – guide all staff behaviour. CUH provides accessible, high‑quality healthcare for the local community and offers specialist services for complex and rare conditions.
CUH is committed to promoting a diverse and inclusive community – a place where everyone can be themselves. We value our differences and fully advocate an inclusive working environment where every individual can fulfil their potential. We welcome applications for all positions irrespective of age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marital or civil partnership status, pregnancy, maternity or any social‑economic background.
Benefits to you
At Cambridge University Hospitals we offer a range of benefits, including on‑site leisure facilities, a shopping concourse, day nurseries, reduced‑cost Stagecoach bus travel to and from our sites, free park‑and‑ride journeys, subsidised parking, 24/7 hot food at a reduced cost, and our staff pod break spaces in the Deakin Centre. Flexible working arrangements – part‑time, job share, term‑time, flexible start and finish times – are also available. If you would like to discuss the required hours of this role further, please approach the contact given. CUH welcomes applications from members of the Armed Forces.
As per Home Office guidelines, the Trust is unable to offer sponsorship for this particular position. Internal applicants on permanent contracts can apply for this post as a secondment, provided they have line‑manager approval. If you are currently on a fixed‑term contract, you may apply for the fixed‑term version. Full‑time permanent vacancies cannot be filled by individuals on a Student visa unless they have (i) applied for a Graduate visa, (ii) completed their course and applied for a Graduate visa before the anticipated start date, or (iii) the Trust will sponsor them as a Skilled Worker and they complete their studies within three months of employment. This vacancy will close at midnight on 2nd November 2025. Interviews will be held on 18th November 2025.
Person specification
Qualifications
* Educated to GCSE level or equivalent
* NVQ level 2 Customer Service / Business Admin / ITQ or equivalent experience
* Typing qualification or equivalent
* Medical Secretary qualification or equivalent
Experience
* Experience of working in a busy clerical/office environment or reception role
* Prioritising, planning and organising own tasks
* Ability to understand various NHS guidelines, work within them and recognise breaches
* Experience of customer service or dealing with the public
* Experience of dealing with difficult situations and confrontations
* Experience of IT packages – Microsoft Office
* Previous experience of working in the NHS
* Previous experience of working with medical records
* Experience of call handling
Knowledge
* Understanding of confidentiality and data protection
* Understanding and experience of good customer service to patients (customers), visitors, and both internal and external colleagues
* Knowledge of bespoke and general IT systems and use of multiple software packages
* Knowledge of the Trust including awareness of priorities
* Knowledge of Trust information systems
* Knowledge of medical terminology
* Good knowledge and experience of MS Outlook, MS Excel and complex telephony systems
Skills
* Ability to work as part of a team
* Good communication skills – telephone, e‑mail, face‑to‑face
* Ability to learn and adapt to complex processes and procedures
* Ability to touch‑type
Additional Requirements
* The ability to understand and behave at all times, towards patients, visitors and colleagues, according to the Trust values of kind, safe and excellent.
Contact Information
Appointment Centre Manager
Name: Stacy Gibbons
Email: stacy.gibbons1@nhs.net
Telephone: 01223 254529
Please contact Stacy Gibbons to arrange an informal conversation or visit.
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