We are recruiting for a Disrepair Surveyor on a contract basis, to play a crucial role in resolving housing condition complaints and legal disrepair claims. You’ll be at the forefront of improving the quality of our homes, managing complex issues, and providing an excellet level of service. About the Role: As a Disrepair Surveyor, you will manage complaints received as legal claims (Housing Condition Claims) in close partnership with our legal services team. You’ll lead investigations, coordinate repairs, and work collaboratively with trade teams and contractors to resolve issues efficiently and effectively. Your work will contribute to minimising litigation while delivering a cost-effective, high-quality service that meets and exceeds customer expectations. Key Responsibilities: * Conduct thorough property inspections in response to legal claims. * Oversee and coordinate all required repairs from inception to completion. * Monitor and ensure the quality of work carried out by internal trade teams and external contractors. * Communicate clearly with tenants, providing them with detailed case reports and updates. * Deliver high levels of customer satisfaction while operating within budgetary constraints. * Identify and implement solutions through both internal complaints procedures and, where necessary, within the legal framework. * Promote a...