As a Retail Operations Co-ordinator you’ll be at the heart of our client’s pop-up experience, managing the end-to-end process of bringing brand pop-ups into stores. From initial booking through to execution and reporting, you will ensure a seamless, efficient, and commercially successful experience for both brands and store teams.
________________________________________
Key Responsibilities
1. Pop-Up Coordination & Brand Support
•Manage all operational aspects of brand pop-ups, from booking through to completion.
•Build and maintain strong, strategic relationships with retail store managers.
•Upload product lists and assign them to relevant card machines for in-store use.
•Ensure all compliance documentation is completed and approved before each pop-up.
•Respond promptly and professionally to brand queries.
•Keep store packs updated with current, relevant information.
•Review and approve brand applications for pop-up participation.
•Handle ad hoc administrative and support tasks as needed.
•Provide additional support for brand bookings during peak periods.
•Occasionally source new brands to fit store needs.
•Visits to Northern based stores twice a year to maintain relationships
2. Commercial Performance
•Understand and work toward achieving monthly revenue targets for pop-ups.
•Track store performance and monitor occupancy rates.
•Provide weekly reports on sales, performance trends, and areas for improvement.
•Identify and propose ways to increase revenue and drive occupancy.
•Manage commercial risks in alignment with the Pop-Up P&L.
•Pitch pop-up concepts to store managers based on location-specific needs.
•Collaborate with leadership to identify and develop new commercial opportunities.
3. Operations Leadership
•Build scalable systems to support the growth of the pop-up model, with management support.
•Identify and resolve inefficiencies in operational processes.
•Improve the in-store brand experience, including fixture use and execution quality.
•Maintain consistency and high standards across all customer and brand touchpoints.
4. Time & Resource Management
•Effectively prioritise your workload based on commercial goals and deadlines.
•Identify time-consuming tasks and propose streamlined or automated solutions.
•Proactively escalate any resource or support needs to leadership.
________________________________________
Qualifications & Experience
•Experience in retail operations is desirable but not required
•Account Management or Project Management Experience desirable
•Experience working with external partners or vendors in a fast-paced environment.
•Strong organisational and project management skills.
•Excellent communication and relationship-building abilities.
•Commercial awareness and an understanding of retail revenue metrics.
•Ability to adapt quickly, solve problems, and work independently.
•Comfortable with data tracking, reporting, and performance analysis.