Service Administrator / Dispatch Coordinator
Salary: £29,000 – £32,000 per annum | 3 days office / 2 days home | Watford
About the Role
We’re looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6‑month fixed‑term contract (with potential extension). You’ll be at the heart of the Service Department, managing day‑to‑day administration, coordinating engineer schedules, and ensuring customers are kept informed. This is a hybrid role offering flexibility, with three days in the office and two from home.
Key Responsibilities
* Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
* Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP.
* Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
* Order and ship spare parts, including urgent requests.
* Maintain accurate records, data, and reporting in line with company standards.
* Support preventative maintenance planning and ensure compliance with service agreements.
What We’re Looking For
* Proven administration experience, ideally within a service organisation.
* Strong knowledge of SAP; ServiceMax experience is a plus.
* Excellent organisation, time management, and problem‑solving skills.
* Strong communication skills with internal teams and external customers.
* Flexible, adaptable, and willing to learn; some European travel for training may be required.
Why You’ll Love This Role
* Competitive salary: £29,000 – £32,000 per year
* Hybrid working: 3 days in office, 2 days from home
* Generous benefits package: 25 days’ holiday + public holidays, birthday leave, life assurance, BUPA & dental insurance, pension, bike‑to‑work scheme, flexible gym membership
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