Are you a performance-driven team leader with a passion for sales and customer service? Join Parkdean Resorts as a Holiday Sales and Support Team Leader and play a pivotal role in driving revenue, delivering exceptional service, and coaching a high-performing contact centre team to success!
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
* You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
* A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
* A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
* Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
* Driving sales across holiday hire, touring, subletting, extras, and more.
* Monitoring team KPIs and coaching to consistently exceed targets.
* Leading outbound and revenue-generating campaigns to maximise booking potential.
* Handling escalated customer issues with confidence and care.
* Recruiting, training, and developing team members for long-term success.
* Reporting regularly on team performance and recommending improvements.
* Collaborating with Parks and internal departments to align goals and resolve issues.
* Supporting day-to-day operations and stepping in during peak periods.
Some of the skills and experience we’re looking for...
We’re looking for a natural motivator with:
* Proven leadership experience in a contact centre, sales, or customer service environment.
* Strong commercial awareness and a results-focused mindset.
* Excellent communication and coaching skills.
* A calm, solution-oriented approach to resolving customer and team challenges.
* Tech-savviness with CRM/booking systems (training provided).
* A flexible, proactive, and team-focused attitude.