Client Services and Ecommerce Assistant – Luxury Watches
West London, Mon-Fri 9am to 5.30pm
Four Seasons Recruitment are representing a well-established luxury watch retailer, who is seeking an Client Services and Ecommerce Assistant to join their West London team. This is an excellent entry-level opportunity for someone inquisitive, eager to learn, and passionate about watches.
The role provides comprehensive training across client sales, online operations, and photography, offering a well-rounded foundation for a career in luxury retail.
About the Role:
* Welcome clients in-store and assist with appointments
* Respond to customer enquiries via phone and email
* Support the sales process from enquiry through to delivery and aftercare
* Develop detailed product knowledge across leading watch brands
* Deliver exceptional customer service with meticulous attention to detail
E-Commerce & Digital
* Upload and maintain product listings on the company website
* Edit and manage product images for online use
* Ensure all listings are accurate, up-to-date, and visually appealing
* Support fulfilment, packaging, and shipping of online orders
* Contribute to social media and marketing content
Photography & Product Presentation
* Photograph watches for online listings and marketing campaigns
* Learn styling, lighting, and editing techniques to professional standards
* Organise and manage digital image files
* Support the wider team with visual presentation and merchandising
Operations & Administration
* Assist with order processing and stock management
* Monitor company inboxes and manage client communications
* Learn internal systems and provide general administrative support
About You:
* 6–12 months’ experience in a client facing role
* Curious, motivated, and eager to learn across multiple departments
* Passionate about watches and luxury retail is essential
* Confident communicator with excellent attention to detail
* Reliable, organised, and proactive
The Package:
* C. £30,0000 per annum
* Monday – Friday/9am to 5.30pm working hours
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