Pay Rate: £34,799
Grade: N
Contract Type: Permanent (Full‑Time)
Shift patterns: Monday – Friday – day shifts (flexibility required)
Location: Heathrow TW6 2GA
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
Responsibilities
- Drive team performance against KPIs, safety, and service targets
- Lead, coach, and develop your team through regular engagement and performance management
- Plan and support impactful engagement activities and site‑wide events
- Coordinate key events such as Long Service Awards, World Food Day, and cultural initiatives
- Support performance reporting ensuring accuracy and actionable insight for customers
- Maintain compliance tools and contribute to operational forums
- Identify opportunities to improve efficiency and team performance
- Support investigations and ensure compliance with operational standards
- Maintain accurate documentation and support business continuity
Qualifications
- Previous management experience within a fast‑paced, pressurised operational environment (aviation experience preferred)
- Strong people management and leadership skills, with the ability to engage, motivate, and develop teams
- Excellent communication and interpersonal skills, with confidence working across all levels
- Highly organised with the ability to manage multiple priorities in a dynamic operational setting
- Strong IT skills, including experience with operational systems and performance reporting tools
- Experience within the aviation or airline industry is advantageous
- Hold a valid UK driving licence (essential)
Security Process to Work Within Aviation and Travel at DHL
- Be able to provide five years' address history
- Be able to provide five years' reference history (employment, education, benefit claim, character)
- Pass a pre‑employment drug and alcohol test
Benefits
- Join our generous pension scheme with an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
We value diversity and are committed to creating an inclusive workplace where everyone's skills and experiences matter. DHL is an equal opportunity employer.
