The Role
Due to successful growth and expansion, we now have an excellent opportunity for an Assistant Service Manager for our planning and scheduling team. You will be based in our Smart hub at our head office in Hitchin, Hertfordshire on a full time basis Monday-Friday. Supporting a team of planners and schedulers for the Repairs and maintenance service we operate for social housing properties across East and West Midlands.
Our Services
Fortem Solutions is a nationwide organisation with over 20 years of experience in the social housing sector, delivering Repairs & Maintenance, Planned Works, Retrofit, Capital Works and Decarbonisation services within Local Authorities and Housing Associations. Fortem's successful contract with Amplius supports nearly 15,000 properties, This includes Repairs & Maintenance, Voids, Complex Works and FRA workstreams with additional Planned Works and Preventative Maintenance as well.
Duties and Responsibilities
• Ensuring WIP (Work in Progress) is cleansed and accurately reflects the workflow situation
• Responsible for complying with all internal and external policies; preparing for and complying with any recommendations from Audit and inspections
• Provide clear and regular communication to staff, ensuring that team and/or branch performance, against target, is communicated and any remedial actions plans are cascaded and implemented
• Monitoring Planner and CSA adherence to daily disciplines
• First point of contact for escalation of customer phone calls
• Responsible for managing and motivating a team, driving team and/or branch performance, providing clear objectives, direction, and leadership
• Develop, train and retain high quality staff to deliver high levels of customer service
• Use of reports and dashboards to understand area performance, act on any trends identified
What you will need
Essential:
• IT literate with excellent planning and data interrogation skills
• Excellent communication and able to build strong relationships
• People management and leadership skills Desirable:
• Experience of workforce electronic scheduling systems
• Knowledge of repairs and maintenance
Benefits
• Competitive salary with profit related bonus paid every March up to 10% per annum
• 25 days annual leave + bank holidays + your birthday off (34 days total)
• 26 weeks full pay maternity leave
• 8 weeks full pay paternity leave
• Option to opt into Salary sacrifice car lease
• Annual pay reviews
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Vast directory of training on bespoke in-house Learning Management System
• 24/7 access to GP appointment for you and your immediate family from Day 1
• Private Pension with Employer contribution of 3-6%
• Life Insurance and direct access Private healthcare and dental care, Cycle to work scheme Retail and mobile phone provider discounts
Who we are and why we are a great place to work
Established in 2002, Fortem provides specialist property solutions for the social housing sector. Tailored to keep homes running smoothly, Fortem prides itself on working with Social Landlords to provide a warm, safe and decent place for people to live and call home. Fortem operates exclusively within the Social Housing Sector, employing customised systems, procedures, and methodologies to assist landlords in fulfilling their distinct requirements and complying with regulations. Currently rated 4.3 on Glassdoor, 90% would recommend to a friend Fortem are a Willmott Dixon Group Company, delivering a range of internal and external property repairs on a 24/7 basis, refurbishes vacant properties back to lettings standards, provides statutory compliance services including gas, electrical and fire safety as well as installing a wide variety of home improvements such as Kitchens, Bathrooms, Roofs and Windows and energy efficiency measures though retrofit programmes. As such, they benefit from the credibility and recognition associated with a large and long-established brand – whilst as a standalone business within the Group, they maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. We are proud of be Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. For all external interest, please apply today with your interest in these future opportunities with your updated CV or please contact our team at as we are happy to help. Should you be an Internal employee at Fortem, wishing to discuss a new opportunity for the future please register your interest directly first with the Recruitment team at
Job Reference: FOR04645