The role of Senior Employee Benefits Administrator will include:
1. Providing clear guidance and advice through proactively answering queries
2. Liaising with third-party providers and internal departments (payroll, finance etc) on member data, policy queries and invoicing etc
3. Providing reliable, accurate and timely administrative support for employee benefits and wellbeing as well as providing cover for pensions as required
4. Maintaining accurate data on employee benefits provision, including completing monthly data reconciliations between SAP, payroll and third-party administration systems
5. Coordinating the application/enrolment process for a range of employee benefit schemes including the production of reports and audit trails to ensure compliance to scheme rules
6. Coordinating the claims process for death in service cases, including producing reports to support decision making in line with legal requirements and scheme rules
7. Providing support for employee benefits and wellbeing communications, promotional activities and events
8. Maintaining and improving sources of employee benefits information
9. Developing and maintaining good working relationships with third-party providers and internal stakeholders including employee relations, payroll, finance and communications
10. Making process improvement recommendations within the remit of the role
11. Supporting with annual renewals, tenders and Reward and Wellbeing projects when they arise
Skills and experiences:
12. Previous experience in a similar administrative role ideally within HR, payroll or finance
13. Demonstrable experience of proactively managing a mailbox, escalating queries and dealing with confidential information with the highest level of integrity
14. An excellent communicator with experience of delivering customer focused services
15. Numerate with the ability to produce reports and analyse large data sets using Excel
16. Highly organised with excellent attention to detail and accuracy
17. Demonstrable experience of taking ownership for own workload
18. Proficient user of Microsoft Packages including Word, Excel, Outlook and Teams
Why work for us?
One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
19. 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
20. A pension scheme with matching employer contributions from Sanctuary up to set limits
21. Life Assurance
22. Employee Volunteering scheme
23. Employee Advice Service including counselling
24. Cycle to Work scheme
25. Voluntary health plans
26. Employee discounts
27. Wellbeing support and tools
28. Employee recognition scheme
29. Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
30. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
31. £27,521 per annum (pro rata)
View the job profile (if the link is unavailable please visit the Sanctuary careers website)