Overview
If you’re an IT Field Support Engineer looking for a new role and you’re not averse to travelling between offices to support staff while ensuring all internal systems are running smoothly, then this might be for you…
You’ll join a Professional Services business supporting internal staff across offices in Edinburgh, Glasgow and a couple of places in-between as well as regular visits to support their team in the North East of England.
Compensation & Schedule
In this role you will have a salary of around £36k to £38k + benefits (including an annual bonus). There’s also a 1 in 4 week out of hours rota for which you’ll receive additional payments (details tbc).
Please note that this is a field support role and will involve a good deal of travel between sites to support around 500 users. You’ll have autonomy to develop your own weekly schedule split between each of the offices and a company vehicle will be provided, so a full clean drivers licence is essential.
Responsibilities
* Travel between offices to support around 500 users and ensure internal systems are running smoothly.
* Support staff across multiple locations in Edinburgh, Glasgow and nearby areas, with regular visits to the North East of England.
* Autonomy to develop your own weekly schedule split between the offices.
* Operate in a field capacity with on-site visits and hands-on IT support.
Requirements / Qualifications
* Previous experience delivering IT Helpdesk Support in a Professional Services environment
* Experience of supporting all aspects of the Microsoft Tech stack (O365, Active Directory etc.)
* Manage the installation, configuration and support of laptops, networking kit etc.
* Fault find and break fix of hardware (printers, scanner etc.)
* Ability to prioritise work and manage users expectations
* An ITIL Accreditation or previous experience of working in an ITIL environment is advantageous.
How to apply
So, if you have a clean drivers licence, you have the relevant skills and you’re happy to travel between offices, please apply now with your latest CV for immediate consideration.
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