Advanced Fire and Security South West LTD are a well-established Fire & Security Company, we have been running since 2019.
We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms to Fire Detection, Fire Stopping and Automist Fire Suppression systems. Offering a full range of innovative products and services to a broad range of domestic customers and Independent Businesses across Devon and Cornwall.
Due To Sheer Growth, we are looking to add an additional Administrator/Receptionist to our specialist fire consultancy team based in Pool, Redruth, Cornwall on a permanent, full-time basis
28 days holiday, (Including bank holidays)
* Company Pension (Employer contribution)
* Free Onsite Parking
What You'll Be Doing as an Administrator/Receptionist
· Dealing with email & telephone enquires scheduling Engineers diaries
· Liaising with Clients
· Updating Client Portals
· Ordering Parts or Equipment from Suppliers
· General Office duties as required.
· Maintaining and ensuring all Client Logs are accurate
Extensive customer liaison to resolve queries, always providing excellent customer service
Working Hours: 40 Hours Per Week | Mon-Fri | 9am – 5pm | Fully Office Based
What we would like you to bring to the role:
The ideal candidate will have previous demonstrated experience in an Administrative/ Customer Service focused role.
Requirements:
* Demonstrate a professional attitude and exemplary customer service skills
* Possess excellent attention to detail
* Be confident in picking up the phone to talk to customers and book in service visits.
* Have a good level of IT literacy, experience with Microsoft Access and databases. Have the ability to work flexibly, independently and cohesively as part of a team
Join us and become part of a team committed to building great leaders.
Advanced Fire & Security South West LTD is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported.
Job Types: Full-time, Permanent
Pay: From £23,809.50 per year
Benefits:
* Company pension
* Free parking
* Store discount
Application question(s):
* Are you used to dealing with customers over the phone
Experience:
* Office : 1 year (required)
Language:
* English (required)
Work Location: In person
Application deadline: 12/09/2025
Reference ID: ADV - Office