Are you passionate about retail and driven by a desire to make a difference? We are working with a leading national charity to recruit a motivated and commercially minded Shop Manager to take charge of one of their busy furniture charity stores.
This is an exciting opportunity to combine your retail expertise with a role that makes a genuine impact, helping to raise vital funds to support the charity’s ongoing work across the country.
As the Shop Manager, you’ll be the driving force behind the store’s success. You’ll lead and inspire a team of volunteers and staff, ensuring smooth day-to-day operations while delivering an exceptional experience for both customers and donors.
A key part of your role will be to coordinate furniture collections and deliveries, ensuring seamless communication between donors, customers, and the logistics team. By creating an inviting, well-presented store, you’ll play a central role in maximising sales and generating essential income for the charity.
Key Responsibilities
Oversee the day-to-day operations of the store
Lead, motivate, and train a team of volunteers and staff
Manage furniture collections and deliveries, liaising with customers, donors, and drivers
Drive donations and deliver excellent customer service
Maintain high visual merchandising and housekeeping standards
Monitor financial performance and consistently achieve sales targets
Inspire the team to explore innovative ways to maximise income
Ensure full utilisation of Gift Aid on donated products
Build and maintain an empowered, motivated, and engaged team
About You
Proven retail management experience — ideally within a charity, furniture, fashion, or home retail environment
Experience managing furniture collections and deliveries
Strong leadership, communication, and organisational skills
Passionate about the charity’s cause and making a difference in the local community
Flexible to work weekends when required