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Customer service advisor yard

Leighton Buzzard
STARK Building Materials UK
Customer service advisor
Posted: 1 October
Offer description

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are welcomed and celebrated, you’ve found your home!


What You’ll Be Doing

* Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
* Ask open questions to build strong relationships and understand our customers’ current and future requirements
* Maintain excellent standards across the counter, shop floor and yard
* Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles
* Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls
* Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire
* Understand our approach to pricing and be able to communicate credible prices
* Support business initiatives to increase sales, margin & service
* Continually develop your knowledge of core and specialist product lines to meet customer needs


What We’re Looking For

* Customer Service – High levels of customer satisfaction with frequently returning customers and growing live accounts
* Enthusiasm – You radiate positivity and possess an unyielding passion for the merchant world
* Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics
* Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness
* Pride – You take pride in your work and are dedicated to producing top-notch results


Why Choose Us?

* Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations
* Supportive Environment – Join a culture that prioritises your growth, with resources and support to excel
* Professional Development – Apprenticeships, training, and mentoring programs designed to elevate your career
* Great Benefits – Competitive salary, bonuses, pension schemes, life assurance, and more
* Work-Life Balance – Flexible working hours and a hybrid working model


What’s Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to support you throughout the application and interview process.


Seniority level

* Entry level


Employment type

* Full-time


Job function

* Other


Industries

* Wholesale Building Materials
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