Parts Specialist - Internal Sales
Contract: Temp to perm
Office Address: Brooks House, Coventry Rd, Warwick CV34 4LL
Pay Rate: £12.71/hour, paid weekly
Hours: Monday to Thursday; 08:30am - 17:00pm, Friday; 08:30am - 16:30pm
About the Role
We are looking for a Parts Specialist - Internal Sales to join our busy and customer-focused Internal Sales team. This is a key role responsible for obtaining and providing accurate, up-to-date spare parts information to a wide range of sales customers, while delivering exceptional service at every interaction.
You will play an essential part in supporting our customers across Baxi's full product portfolio, including boilers, cylinders, heat pumps and water heaters. The role offers an excellent opportunity to build extensive product knowledge and develop new technical and commercial skills within a supportive environment.
What You'll Be Doing
As a Parts Specialist, your responsibilities will include:
Acting as the first point of contact for pre-sales product specification advice across a designated range of spare parts within Baxi's portfolio
Responding to customer enquiries using Parts Arena, including locating parts and identifying suitable alternatives where parts are no longer available
Supporting customers by asking the right questions to ensure the most appropriate solution is identified
Processing spares orders and handling general enquiries relating to stock availability and pricing
Managing enquiries submitted via the Parts Query inbox, ensuring response time SLAs are met
Using ERP systems to access stock and price information to facilitate efficient ordering
Working closely with the Product Management team to highlight any required updates or improvements to Parts Arena information, enhancing the end-user journey
Skills & Experience
Strong communication skills, both verbal and written
A logical, calm, and methodical approach to problem-solving
Ability to work effectively in a fast-paced, customer-facing environment
High attention to detail and a commitment to delivering excellent service
Previous knowledge of Baxi products or similar technical products is beneficial, but not essential
Training & Development
Full training will be provided, including hands-on support with Parts Arena, ERP systems, and Baxi's product range. This role offers a great opportunity to develop long-term technical and customer service expertise within Internal Sales.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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