We're Hiring! Contact Centre - Customer Service Advisor - On-going Temp role Bristol - Old Market Full-time, 40 hours per week Monday-Friday, 08:30-17:00 1 in 4 Saturdays (8:00-16:30) - paid at time and a half OR take a day off in the week! Bring your customer service experience to a team where your skills really matter! Whether you come from retail, hospitality, call centres, or any customer-facing role - if you love helping people, solving problems, and keeping things running smoothly, you'll fit right in with us. We're looking for positive, proactive communicators to support our customers, branches, and insurers. If you thrive in a busy environment and enjoy making someone's day a little easier, this role is for you! What You'll Be Doing In this role, you'll be the friendly and professional first point of contact for our customers. Your day-to-day will include: Handling incoming calls - bookings, quotes, queries… you'll keep things moving and meet service levels Following up on unconfirmed bookings to get appointments arranged Validating job details - checking parts, insurance authorisations and everything needed for appointments Managing incoming emails and responding promptly Working closely with Branch Managers on booking updates or changes Collaborating with branches to support Time to Serve (TTS) targets Keeping accurate records and detailed job notes Working safely and securely in li...