Overview
Main area: Patient Service Coordinator | Band 3 | Contract: Permanent | Hours: Part time - 30 hours per week (over 5 days) | Job ref 373-NBH0809
Employer: Cheshire and Wirral Partnership NHS Foundation Trust | Site: Custom House, Ellesmere Port | Salary: £24,937 - £26,598 per annum pro rata | Closing: 15/10/2025 23:59
Job overview
Job Opportunity: Patient Service Coordinator
Are you enthusiastic about making a difference in healthcare? Do you thrive in a dynamic and supportive work environment? Join our community heart failure service team as a Patient Service Coordinator, where you will play a vital role in enhancing patient care and supporting our multidisciplinary team.
About the role
As a Patient Service Coordinator in the Community Heart Failure Service, you will be a central figure in enabling seamless, patient-centred care for individuals dealing with heart failure. This non-clinical role is essential for enhancing access, reducing clinician burden, improving patient experience, and supporting service efficiency and quality.
This post is part time 30 hours per week.
The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.
Main duties of the job
Key Responsibilities
* Manage timely and appropriate patient bookings, reducing delays in care and ensuring patients are seen at the right time by the right clinician.
* Coordinate follow-ups, obtain diagnostic reports, and handle referrals, improving continuity of care and assist the clinical team in preventing readmissions or deterioration.
Enhancing Access and Continuity of Care
Working for our organisation
Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire. We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool. Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall. As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.
All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.
Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.
Detailed job description and main responsibilities
Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.
CWP recruitment is based on competence and values. We use a values-based approach in interviews, exploring what you do, how you do it and why you do it. Review the Trust’s Values and reflect on how they align with yours in your application.
An applicant guide to help you through your recruitment journey can be accessed at the bottom of this page. For assistance, contact our recruitment team at cwp.recruitment@nhs.net or 01244 393100.
If you have a disability meeting the Equality Act 2010, and you meet the essential criteria, you may be considered under the Guaranteed Interview Scheme. Please indicate if you wish to be considered under this scheme.
Please inform the team of any special support needs during interview and selection. The trust offers the Guaranteed Interview Scheme to armed forces community applicants who meet essential criteria and encourages applications from reservists or cadet force volunteers. Applicants will pay for their DBS check; costs are deducted from salary following appointment. Enrol in the DBS Update Service; small annual fee of £16 applies. New entrants to the NHS start at the minimum of the scale stated above. Applications may close early if a large number of applications are received.
Good luck with your application. We hope to welcome you to Team CWP soon!
Person specification
Qualifications
* Evidence of sound literacy and numeracy skills
* Word processing training in Microsoft Word for Windows and other programmes
* NVQ Admin Level 3 in Administration or equivalent experience
* European Computer Driving Licence
Knowledge and Expertise
* Understanding of the need for confidentiality at all times
* Understanding of Equal Opportunities
* Understanding of how to create and structure office systems e.g. Emis Caseload stationary ordering
* Understanding the principles of PC file/document management
* Understanding of high levels of distress service users can present with and willingness to gain awareness of generic relevant past experiences
* Knowledge of NHS structures and processes
Experience
* Secretarial and administrative experience in an office environment and in remote working
* Worked as part of an administrative team
* Advanced keyboard skills
* Experience of taking minutes
* Experience of data entry
* Experienced in the use of Microsoft Office
* Experienced in arranging meetings and preparing the associated documentation
* Ability to manage, within the limits of an patient coordinator’s services role, service users’ distress both in person and on the phone
* Prior experience of working in a healthcare setting
* Wide experience of various database systems and their design
Employer certification / accreditation badges
Name: Diana Astbury | Job title: ACP - Heart Failure Team leader | Email: diana.astbury@nhs.net | Telephone: 01244 650338
Additional information
Please contact the team office with any enquiries and we will endeavour to contact you in 1-2 working days. If you are neurodivergent and need help completing your application, contact cwp.recruitment@nhs.net or 01244 393100
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