Delivery Operations Manager
Reporting to Head of Operations
Boparan Restaurant Group (BRG) is a multi-brand
hospitality business operating over 100 sites across the UK.
We’re looking for a commercially driven, high-impact leader
to take ownership of one of the fastest-growing areas of our business –
delivery and Out of Restaurant (OOR).
This is an amazing opportunity to step into a broader,
multi-site role, with real influence on performance, standards, and guest
experience across our brands.
The Role
You’ll lead the end-to-end delivery operation across BRG,
ensuring we consistently deliver outstanding guest experiences beyond the
restaurant. From performance analysis to operational execution, you’ll be at
the heart of driving growth and standards.
Key Responsibilities
* Owning delivery and OOR performance across all
sites
* Analysing KPIs, producing reports, and
presenting insights to senior leadership and Board
* Driving high standards in food quality,
packaging, and guest experience
* Identifying and addressing performance gaps
(guest ratings, missed items, driver wait times)
* Conducting audits and implementing continuous
improvement plans
* Leading product and packaging development for
delivery channels
* Supporting new openings, ensuring delivery is
launched with excellence from day one
* Building strong relationships with delivery
partners
About you
* A commercially minded, analytical operator who
understands high-volume environments
* A natural relationship builder with strong
stakeholder management skills
* Proactive, solutions-focused, and driven to
improve performance
* Experience in multi-site or multi-brand
operations (preferred)
What’s in it for you?
We believe in offering more than just a job—this is a career
opportunity with exciting rewards:
* Feast on Savings: Enjoy 50% off your total
bill for you and five friends across all our brands.
* Exclusive Discounts: Access special offers
from thousands of retailers and restaurants through our BRG Spark App.
* Stock Up on Favourites: Get 20% off at
Carluccio’s retail gift shop & deli.
* Secure Your Future: Free mortgage advice
and access to our Financial & Wellbeing Centre.
* Access Your Pay Anytime: Use Wage Stream to
tap into your earnings whenever you need them.
* Healthcare & Wellbeing: Benefit from
our Healthcare Cashplan and Employee Assistance Programme (EAP).
* Referral Rewards: Earn bonuses for
referring friends to join our team.
* Career Growth: Excellent opportunities for
development within our expanding portfolio of brands.
* Flexible Working: Enjoy flexible scheduling
options for a better work-life balance.
This is a field-based position, requiring flexibility to
travel regularly in line with business needs. You’ll work 5 days across
Monday–Sunday – this isn’t a typical 9–5 role, but it offers huge scope,
visibility, and impact.